Client Service Analyst - P2P

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About This Role

Bybit seeks a Client Service Analyst - P2P for a full-time, remote position. Founded in 2018, Bybit operates as a prominent cryptocurrency exchange and digital financial platform, supporting over 80 million clients globally through products spanning trading, payments, wealth management, and Web3. This role suits professionals experienced in customer service, risk control, or fraud prevention who want to contribute to a fast-moving, high-performance environment. The person in this position will…

Job Description

Responsibilities

• Mediate and arbitrate customer disputes within the peer-to-peer marketplace with a focus on risk mitigation
• Investigate, monitor, and analyze user transactions to spot suspicious behavior and prevent fraud and financial loss
• Partner with Compliance and Risk divisions to evaluate flagged accounts, enforce risk policies, and manage fraud appeals
• Handle client inquiries and complaints while maintaining efficient support standards
• Gather customer feedback to provide constructive solutions to management
• Identify, evaluate, and report operational discrepancies, emerging fraud trends, and risks to leadership promptly

Requirements

• Possess two to four years of background in customer service, risk management, fraud investigation, Trust and Safety, or frontline operations
• Communicate effectively in written and spoken formats to resolve buyer and seller disputes and explain risk actions
• Manage multiple tasks, prioritize duties, and operate effectively under time-sensitive conditions
• Work a five-day shift schedule that includes weekends and public holidays across specified shift timings (8am-5pm, 4pm-1am, or 12am-9am)

Qualifications

• Demonstrated background in fraud prevention or risk control
• Previous experience within financial institutions or fintech sectors handling dispute resolution, conflict mediation, or Anti-Money Laundering procedures
• Strong analytical skills with a focus on numbers, statistics, and risk indicators
• Familiarity with blockchain technology, cryptocurrency, and peer-to-peer payment methods

Core Skills

Benefits

• Access to a Study Growth Fund dedicated to professional development and continuous learning
• Participation in internal events, workshops, and team-building activities
• Opportunities to work alongside a diverse, international team in a global organization
• Career advancement paths within a rapidly expanding company
• Internal mobility options allowing employees to explore various internal job opportunities

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