Remote opportunity at
BillionToOneClient Services Associate I, Oncology (East Coast)
BillionToOne seeks a Client Services Associate I, Oncology to join its remote East Coast team and serve as a primary contact for patients, physicians, oncology clinics,…
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About This Role
BillionToOne seeks a Client Services Associate I, Oncology to join its remote East Coast team and serve as a primary contact for patients, physicians, oncology clinics, and internal staff. This full-time position operates Monday through Friday from 8:30 AM to 4:30 PM ET and reports to the Client Services Manager. The organization is a publicly traded molecular diagnostics company specializing in prenatal and cancer screening products. This role suits an…
Job Description
BillionToOne seeks a Client Services Associate I, Oncology to join its remote East Coast team and serve as a primary contact for patients, physicians, oncology clinics, and internal staff. This full-time position operates Monday through Friday from 8:30 AM to 4:30 PM ET and reports to the Client Services Manager. The organization is a publicly traded molecular diagnostics company specializing in prenatal and cancer screening products.
This role suits an ambitious, self-motivated individual who can handle fast-paced, demanding client interactions with professionalism. Key duties include managing phone, email, and web inquiries regarding oncology tests, billing, insurance, and results, while collaborating with the laboratory and commercial leadership to optimize support processes.
BillionToOne provides competitive hourly pay alongside an annual bonus structure, multiple healthcare plan choices with full premium coverage for select options, family bonding leave, supplemental fertility coverage, and a retirement plan featuring a 4% company match.
Responsibilities
- Address and resolve inquiries from patients, physicians, and sales representatives via phone, email, and web channels
- Provide information regarding technology, products, services, test results, billing, and insurance coverage
- Maintain precise documentation of all communications and follow-up tasks
- Coordinate with the laboratory to update client records and facilitate timely delivery of test results
- Reach out to medical personnel to gather missing data for test orders
- Input and qualify new client data inside CRM and LIMS databases
- Work with commercial leadership to spot trends and improve internal and external processes
- Engage in cross-functional projects to support customer service initiatives
Requirements
- 1+ years of prior client-facing experience
- 4-year college degree or equivalent experience
- Advanced organizational skills to manage multiple assignments simultaneously
- Ability to thrive in a fast-paced, demanding environment
- Strong verbal, written, and presentation skills
Qualifications
- Prior experience working with CRM tools like Salesforce or Zendesk
- Proficiency or fluency in Spanish
- Customer service background within a diagnostic laboratory setting
Core Skills
Benefits
- Competitive base pay and corporate bonus program
- Multiple medical benefit options with employee premiums 100% paid on select plans and dependents covered up to 80%
- 16 weeks of fully paid family bonding leave for eligible employees
- Supplemental fertility benefits coverage
- Retirement savings program with a 4% company match
- Increased paid time off with tenure
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a full-time remote role for candidates on the East Coast.
What are the working hours for this role?
The working hours are Monday through Friday, from 8:30 AM to 4:30 PM ET.
What compensation is provided for this position?
The base pay rate is $29.34 per hour, and the position is eligible for an annual corporate bonus.
What education or experience is required?
Candidates must have a 4-year college degree or equivalent experience, along with at least one year of prior client-facing experience.
Sample Interview Questions
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