Remote opportunity at
Two ChairsClient Solutions Director
Two Chairs operates within the mental health sector and is recognized as a 2025 Great Place to Work and one of 2025 Fortune’s Best Workplaces in…
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About This Role
Two Chairs operates within the mental health sector and is recognized as a 2025 Great Place to Work and one of 2025 Fortune’s Best Workplaces in Healthcare. The organization is currently seeking a Client Solutions Director to join its remote Growth team on a full-time basis. This position suits an organized, proactive professional with a background in health plan operations who excels at cross-functional leadership, negotiation, and project management. The…
Job Description
Two Chairs operates within the mental health sector and is recognized as a 2025 Great Place to Work and one of 2025 Fortune’s Best Workplaces in Healthcare. The organization is currently seeking a Client Solutions Director to join its remote Growth team on a full-time basis. This position suits an organized, proactive professional with a background in health plan operations who excels at cross-functional leadership, negotiation, and project management.
The person in this role divides their time between driving enterprise health plan implementations and establishing scalable processes. Responsibilities span collaborating with the sales team during late-stage deal cycles, directing end-to-end partner onboarding, mitigating operational or regulatory risks, facilitating post-launch handoffs, and authoring reusable implementation toolkits and standard operating procedures. The initial ninety days focus on building internal partnerships, taking ownership of active launches, and auditing current workflows, while the first year centers on flawless enterprise launches, geographic footprint expansion, and toolkit development.
Responsibilities
- Partner with Sales during late-stage deal cycles to evaluate technical feasibility and present implementation capabilities to prospective payer executives
- Define operational workflows, data integrations, and clinical referral pathways
- Direct end-to-end implementation for large-scale enterprise health plan partners from contract execution to go-live
- Identify and mitigate technical blockers, regulatory constraints, and operational bottlenecks prior to launch
- Establish implementation governance structures and maintain visibility for executive sponsors
- Manage the transition of accounts to Account Management following launch and monitor stabilization metrics
- Contribute flexibly to strategic cross-payer initiatives across the organization
- Capture implementation lessons to improve documentation, standardization, and best practices
- Build reusable implementation playbooks, standard operating procedures, and toolkits
Requirements
- Experience implementing solutions with health plans
- Expertise in health plan operations including eligibility integration, billing workflows, utilization management, network operations, and compliance
- Track record of managing enterprise implementations from strategy through post-launch stabilization
- Proficiency with project management methodologies and tools
- Written, verbal, and visual communication skills suitable for presenting to major health plan stakeholders
- Data-driven orientation with familiarity in tools such as SQL, Looker, Excel, and Google Sheets
- Authorization to work for any employer in the United States without visa sponsorship
Core Skills
Benefits
- Base salary between $160,000 and $180,000 with a bonus tied to growth and key objectives
- Equity in a high-growth startup
- Paid time off covering nine paid holidays and a Winter Office Closure from Christmas Day through New Year’s Day
- Comprehensive vision, medical, and dental coverage
- 401(k) retirement savings options
- One-time $200 work-from-home reimbursement
- Annual $1,000 productivity and wellness stipend
- Annual $500 subsidized company contribution toward a healthcare FSA or HSA
- Paid parental leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote.
What is the salary range for the Client Solutions Director role?
New hires can reasonably expect a base salary between $160,000 and $180,000, alongside a bonus dependent on growth and key objectives.
Does Two Chairs offer visa sponsorship for this job?
No, all applicants must be authorized to work for any employer in the U.S. as the company is unable to provide visa sponsorship.
How should I contact current employees regarding my application?
The posting asks that applicants refrain from reaching out to current employees regarding the role, application, or interview process, and notes that the talent acquisition team will reach out directly if moving forward.
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