Remote opportunity at
PurposeMedClient Solutions Specialist
PurposeMed is seeking a Client Solutions Specialist for a full-time, six-month contract position. Operating as a remote role based in Canada with Monday through Friday hours…
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About This Role
PurposeMed is seeking a Client Solutions Specialist for a full-time, six-month contract position. Operating as a remote role based in Canada with Monday through Friday hours in Mountain or Pacific Time, this position supports Freddie, the company's complex care business unit focused on LGBTQ2S+ sexual health and PrEP provision. PurposeMed is a healthtech company founded in Canada in 2019 that provides specialized care to thousands of patients monthly through its…
Job Description
PurposeMed is seeking a Client Solutions Specialist for a full-time, six-month contract position. Operating as a remote role based in Canada with Monday through Friday hours in Mountain or Pacific Time, this position supports Freddie, the company's complex care business unit focused on LGBTQ2S+ sexual health and PrEP provision. PurposeMed is a healthtech company founded in Canada in 2019 that provides specialized care to thousands of patients monthly through its clinical operations and Affirming Care Pharmacy network.
The person in this role serves as the primary contact for existing and prospective clients, ensuring every customer feels heard and confident in their healthcare journey. Responsibilities span across managing incoming inquiries, communicating clearly with patients and clinical teams, documenting interactions, and contributing to internal documentation and process improvements. This position suits individuals with customer service experience who thrive in a fast-paced environment and want to make healthcare accessible to underserved communities. The position offers a yearly base salary between CAD 50,000 and 55,000, along with a comprehensive total rewards package.
Responsibilities
- Manage incoming support tickets promptly and professionally by providing solutions or escalating matters as needed
- Communicate with patients and key stakeholders over the phone to resolve questions quickly
- Maintain clear and friendly contact with patients and the Clinical team to foster a positive customer experience
- Strive for high customer satisfaction ratings through attentive and helpful interactions
- Document client experience interactions and resolutions accurately for future reference
- Identify and surface recurring patient pain points and friction in the support queue
- Adhere strictly to standard operating procedures alongside privacy and healthcare compliance requirements
- Communicate status updates and blockers clearly and on time with leadership
- Collaborate with peers to address common issues and share insights
- Write and update standard operating procedures, help center articles, macros, and templates
- Participate actively in training sessions to expand knowledge of products and services
Requirements
- One or more years of customer service experience
- Strong written and verbal communication skills
- Excellent problem-solving abilities and a willingness to learn
- Capacity to operate in a fast-paced and rapidly changing environment
- Availability to work additional shifts, including select statutory holidays and weekends, to cover patient needs
Qualifications
- High school diploma or equivalent
- Post-secondary degree or relevant certification
- Basic understanding of healthcare and technology concepts
- Prior technical support experience
- Experience working in a fast-paced startup setting
- Background working in a distributed team environment
- Fluency in written and spoken Spanish
Core Skills
Benefits
- Annual base salary between CAD 50,000 and 55,000
- Flexible remote work arrangement
- 20 vacation days
- Annual winter break closure
- Comprehensive medical, dental, and vision care starting on the first day with 100% of premiums covered for employees and dependents
- Eight health and sick days
- Extended mental health coverage
- CAD 20,000 in lifetime coverage for gender-affirming care and procedures
- CAD 500 learning fund for professional development courses
- People Potential program for career growth and mentorship
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position open to candidates across Canada, operating Monday through Friday in Mountain Time or Pacific Time.
What is the employment type and duration?
This is a full-time, six-month contract opportunity.
What is the salary for this role?
The yearly base salary ranges from CAD 50,000 to 55,000, depending on relevant qualifications, experience, and market conditions.
What does the hiring process involve?
The hiring process includes an application review, a 1-to-2-hour take-home assignment, an initial 45-minute recruiter interview, and a final 1-hour interview with the hiring manager and team lead.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.