Remote opportunity at
SMG - Service Management GroupClient Success Consultant
SMG - Service Management Group is hiring a remote Client Success Consultant to act as the primary liaison between the organization and its clients. Operating in…
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About This Role
SMG - Service Management Group is hiring a remote Client Success Consultant to act as the primary liaison between the organization and its clients. Operating in the experience management sector for over 30 years, SMG combines an AI-native enterprise software platform with professional services to assist global brands in retail, restaurants, and consumer services. In this position, the professional serves as an expert on SMG products and programs, helping accounts…
Job Description
SMG - Service Management Group is hiring a remote Client Success Consultant to act as the primary liaison between the organization and its clients. Operating in the experience management sector for over 30 years, SMG combines an AI-native enterprise software platform with professional services to assist global brands in retail, restaurants, and consumer services. In this position, the professional serves as an expert on SMG products and programs, helping accounts derive measurable value from their experience management initiatives.
This role suits individuals experienced in client partnership, account management, and customer experience. The position requires guiding clients toward best practices in survey design, data integration, and reporting while aligning deliverables with client business objectives. The consultant will conduct strategic program consultations, handle client communication, and resolve concerns. Success in this role involves building trusted relationships across client levels, maintaining Salesforce records, and identifying opportunities to expand program value.
SMG operates fully remotely and maintains a collaborative culture focused on continuous improvement. The company partners with major global brands to help them increase revenue, minimize detractors, and enhance operational efficiency.
Responsibilities
- Act as the main contact for clients and program owners to maximize the value of their experience management programs
- Demonstrate SMG features and provide training to increase effective tool utilization
- Guide clients on industry best practices for survey design, reporting configuration, close-the-loop workflows, and data integrations
- Facilitate annual or semi-annual program consultations, maturity assessments, and strategic planning
- Manage client communication regarding deliverables, updates, and issue resolution
- Collaborate with Sales to identify opportunities for additional listening channels and program expansion
- Record deliverables, action items, and client health notes in Salesforce
Requirements
- Possess a Bachelor’s degree or equivalent work experience
- Have a minimum of two years of professional experience in client success, account management, consulting, or another customer-facing role
- Demonstrate working knowledge of customer experience programs, retention, and value realization
- Exhibit strong relationship management abilities with internal partners and external executives
Qualifications
- Previous employment in client success, account management, customer experience, customer feedback, market research, or consulting
Core Skills
Benefits
- Unlimited paid time off
- Extended parental leave
- Company-issued equipment and tools
Frequently Asked Questions
Is the Client Success Consultant role remote?
Yes, SMG is fully remote and the posting indicates that the company is staying that way.
What is the employment type for this position?
The posting specifies that this is a full-time position.
What experience is required to apply?
Candidates must have a Bachelor's degree or equivalent work experience, along with a minimum of two years of experience in client success, account management, consulting, or another customer-facing role.
What is the salary for this role?
The job posting does not specify the salary or compensation amount.
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