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HireGummyClient Success & Growth Manager
HireGummy supplies remote specialists to clients, mostly for marketing positions. This full-time opening is an internal post for a Client Success and Growth Manager. The holder…
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About This Role
HireGummy supplies remote specialists to clients, mostly for marketing positions. This full-time opening is an internal post for a Client Success and Growth Manager. The holder makes sure each client gets meaningful return from the placement and works to expand those accounts. Compensation is a base salary plus commission; the base figure is not included in the posting. Keeping clients satisfied is the main objective. The manager hosts onboarding calls…
Job Description
HireGummy supplies remote specialists to clients, mostly for marketing positions. This full-time opening is an internal post for a Client Success and Growth Manager. The holder makes sure each client gets meaningful return from the placement and works to expand those accounts. Compensation is a base salary plus commission; the base figure is not included in the posting.
Keeping clients satisfied is the main objective. The manager hosts onboarding calls with newly signed clients, maintains open and frequent communication, and confirms the specialist is progressing toward what that client requires. Early warning signs of attrition should be identified and handled before the client complains, and past attrition cases should be reviewed to determine what failed and which retention methods to adopt.
The manager also supports the specialists: running onboarding sessions for new hires, keeping in touch with candidates and workers, watching chat activity and check-in attendance, reviewing daily work logs for warning signs, and fixing problems on their own initiative instead of waiting for leadership to notice them.
On the commercial side, the manager conducts intro calls and product demonstrations, presents HireGummy to prospective customers and closes deals, phones paid-for leads, and expands current accounts through additional sales. Precise notes on what each client needs, the problems raised, steps taken and results are expected.
The posting calls for a proactive, leadership-minded person who has a solid marketing foundation, a record in client success and sales, and a warm manner that makes clients and workers feel connected.
Responsibilities
- Hold onboarding calls with new clients and stay in regular, open contact
- Confirm each specialist is working toward the outcome the client expects
- Notice early attrition signals and respond before clients voice complaints
- Analyze past churn cases to pinpoint failures and propose improved retention methods
- Onboard new employees and mentor candidates and specialists
- Watch chats, check-in attendance and daily work logs for issues
- Run intro calls and demos, pitch to prospects, and close deals
- Phone paid-for leads and sell extra services to existing clients
- Record client needs, issues, actions and results accurately
Requirements
- Four or more years in client success, with enough marketing knowledge to grasp the roles HireGummy fills
- Demonstrated skill in spotting attrition early and reducing it
- Prior sales results, including selling additional services to current clients
- Clear communicator able to present a product, run a demo and win the sale
- Friendly, sociable personality that forms authentic bonds
- Strong record-keeping
- Highly self-motivated and driven, able to take charge
- Willing to make outbound calls to paid-for leads
Core Skills
Benefits
- Commission on new client wins and on upsells to existing clients
- Commission for securing Google ratings and video quotes from accounts
- Commission when a client stays for three months or longer
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes. The position is listed as remote and full-time, and it is an internal role.
How is pay structured?
A base salary plus commission. The base amount is not stated. Commission is paid for new clients, upsells, Google reviews and video testimonials, and retention of at least three months.
What background is required?
At least four years in client success with marketing knowledge, plus proven sales results including upselling.
Does the job include selling?
Yes, including intro calls, demos, closing new leads, outbound calls to paid-for leads, and upselling current clients.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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