Remote opportunity at
SMG - Service Management GroupClient Success Manager
SMG - Service Management Group is seeking a remote Client Success Manager to act as the primary point of contact for clients. This fully remote position…
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About This Role
SMG - Service Management Group is seeking a remote Client Success Manager to act as the primary point of contact for clients. This fully remote position suits professionals skilled in building relationships, guiding program strategy, and delivering product expertise to help brands achieve measurable value from their experience management initiatives. SMG operates as an experience management partner for leading consumer services, retail, and restaurant brands, combining an AI-native enterprise software…
Job Description
SMG - Service Management Group is seeking a remote Client Success Manager to act as the primary point of contact for clients. This fully remote position suits professionals skilled in building relationships, guiding program strategy, and delivering product expertise to help brands achieve measurable value from their experience management initiatives. SMG operates as an experience management partner for leading consumer services, retail, and restaurant brands, combining an AI-native enterprise software platform with professional services.
In this full-time role, the professional will serve as a product expert, manage client program health, lead survey consultations, and connect partnership priorities to business objectives. The position requires collaborating with internal teams, handling communications, maintaining Salesforce records, and identifying opportunities to expand program value across multiple accounts.
Responsibilities
- Serve as a primary contact and product expert to demonstrate features and deliver training for SMG tools
- Guide clients on best practices regarding survey design, reporting setup, invite methods, and data integrations
- Lead annual or semi-annual program consultations, maturity assessments, and strategic partnership planning
- Manage client communications, resolve concerns, and escalate critical issues for seamless resolution
- Collaborate with Sales to identify opportunities for expanding listening channels and program value
- Maintain accurate records in Salesforce regarding deliverables, action items, and client health inputs
Requirements
- Possess a Bachelor's degree or equivalent work experience
- Accumulate at least two years of experience in client success, account management, consulting, customer experience, or another customer-facing role
- Demonstrate working knowledge of client success, customer experience programs, retention, and value realization
- Exhibit strong relationship management abilities with internal partners, executives, and clients
- Show the ability to provide consultative guidance, manage priorities, and influence action across accounts
Qualifications
- Previous professional background in client success, account management, customer experience, customer feedback, market research, or consulting
Core Skills
Benefits
- Unlimited paid time off
- Extended parental leave
- Company-issued equipment and tools
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, SMG is fully remote and stays that way.
What is the salary for the Client Success Manager role?
The salary is not specified in the job posting.
What experience is required for this job?
Candidates must have a Bachelor's degree or equivalent work experience, along with a minimum of two years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
Sample Interview Questions
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