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FIXD AutomotiveClient Success Manager - Enterprise Accounts
FIXD Automotive seeks a remote Client Success Manager - Enterprise Accounts to manage customer relationships for AppraisalPRO, its business-to-business product designed for car dealerships. AppraisalPRO assists…
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About This Role
FIXD Automotive seeks a remote Client Success Manager - Enterprise Accounts to manage customer relationships for AppraisalPRO, its business-to-business product designed for car dealerships. AppraisalPRO assists dealerships with vehicle appraisals by identifying trade-in issues, estimating reconditioning expenses, generating condition reports for negotiations, and providing analytics while integrating with inventory platforms like vAuto. FIXD also offers a consumer-facing sensor and mobile application that translates vehicle diagnostic trouble codes into plain language.…
Job Description
FIXD Automotive seeks a remote Client Success Manager - Enterprise Accounts to manage customer relationships for AppraisalPRO, its business-to-business product designed for car dealerships. AppraisalPRO assists dealerships with vehicle appraisals by identifying trade-in issues, estimating reconditioning expenses, generating condition reports for negotiations, and providing analytics while integrating with inventory platforms like vAuto. FIXD also offers a consumer-facing sensor and mobile application that translates vehicle diagnostic trouble codes into plain language.
In this full-time remote position with a targeted earning range between $80,000 and $100,000 annually, the Client Success Manager owns the full customer lifecycle from initial onboarding and technical troubleshooting to account growth. This role involves guiding dealership accounts, addressing usage red flags, securing referrals, and communicating user feedback to the engineering team. Ideal candidates demonstrate exceptional interpersonal and communication abilities, exceptional responsiveness, and the capability to juggle multiple priorities while delivering quality customer support.
Responsibilities
- Manage the complete customer relationship lifecycle encompassing onboarding, continuous support, and account expansion
- Onboard new dealership clients and lead initial training sessions
- Resolve technical problems rapidly and collaborate with internal engineering teams on complex issues
- Monitor product utilization proactively to spot early warning signs and offer preventative support
- Establish rapport with key decision-makers to position yourself as a trusted advisor
- Obtain referrals for prospective dealership clients through existing accounts
- Identify customer needs and introduce relevant AppraisalPRO product offerings
- Share feedback and enhancement suggestions regarding the platform and user experience with product and engineering groups
Requirements
- Ability to rapidly establish rapport and trust
- Exceptional interpersonal and communication skills with strong written and presentation abilities
- High level of responsiveness
- Capacity to multitask and manage competing priorities
- Dedication to delivering high-quality customer service
Qualifications
- Prior experience working within the franchise dealership sector
Core Skills
Benefits
- Medical, dental, and vision health care coverage for the employee and their family
- 401k retirement plan with a 5% employer match
- Paid time off covering vacation, sick days, and public holidays
- Training and professional development opportunities
- Free food and snacks
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote.
What is the salary for this position?
The targeted on-target earnings range from $80,000 to $100,000 per year.
What are the primary duties of the Client Success Manager?
The CSM handles client onboarding, ongoing support, technical troubleshooting, account expansion, monitoring product usage, and gathering customer referrals.
What experience is considered a plus for applicants?
Experience working within the franchise dealership industry is listed as a plus.
Sample Interview Questions
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