Remote opportunity at
Dun & BradstreetClient Success Manager (R-20026)
Dun & Bradstreet is recruiting a full-time Client Success Manager who can work remotely, listed under requisition R-20026. The company presents itself as a global authority…
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About This Role
Dun & Bradstreet is recruiting a full-time Client Success Manager who can work remotely, listed under requisition R-20026. The company presents itself as a global authority on data-driven business decisions, helping organizations expand, control risk and innovate. It has been operating since 1841. The posting says the job fills a vacancy that already exists. The manager is the single post-sales contact for customers during value and impact discussions. The role…
Job Description
Dun & Bradstreet is recruiting a full-time Client Success Manager who can work remotely, listed under requisition R-20026. The company presents itself as a global authority on data-driven business decisions, helping organizations expand, control risk and innovate. It has been operating since 1841. The posting says the job fills a vacancy that already exists.
The manager is the single post-sales contact for customers during value and impact discussions. The role connects customers with the right internal experts, including delivery, onboarding, product, adoption and training specialists, data advisors, content teams, technical solution architects and customer service. Duties include recording use cases and key performance indicators, tracking how users adopt products, identifying training gaps, and making sure contracted services meet the service levels and KPIs written into agreements. Each manager covers a book of accounts supporting four to five account executives.
The manager also acts as a fallback for account executives and senior customer success managers on contract administration, forecasting and negotiation, and can demonstrate products directly to clients. Encouraging customers to attend industry knowledge sessions is part of the work.
Applicants need a bachelor's degree and five or more years in account management, client service, sales support or sales. Candidates should understand their business unit's enterprise product line, be comfortable with Salesforce and internal reporting tools, write and speak clearly, and grasp what CFOs, CPOs, CCOs and CMOs care about.
Responsibilities
- Serve as the one post-sales contact for customers during value conversations
- Bring in the right Dun & Bradstreet specialists for each customer need
- Capture use cases, KPIs, adoption trends, product usage and process flows
- Pinpoint and arrange customer training needs
- Confirm contracted services hit the agreed service levels and KPIs
- Support account executives and senior managers on contracts, forecasts and negotiations
- Invite customers to industry knowledge sessions
Requirements
- A bachelor's degree and five or more years in account management, client service, sales support or sales
- Solid command of the enterprise products tied to the business unit
- Working knowledge of Salesforce and internal reporting systems such as KPI tools, BI portal and usage reporting
- Clear written and verbal communication
- Ability to write up a process review or process map at a high level
- One to two years of project management experience
- Familiarity with what CFO, CPO, CCO and CMO audiences each care about
Qualifications
- Finance Solutions product certifications
- Ability to demonstrate products directly to customers
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Dun & Bradstreet Client Success Manager role remote?
Yes. The listing says remote, and the role is full-time.
What experience is required?
The posting asks for a bachelor's degree and five or more years across account management, client service, sales support or sales.
Who does the role work with?
The manager supports four to five account executives and coordinates with internal delivery, product, training, data advisory and customer service teams.
Is a salary stated?
The posting does not specify a salary or pay range.
How do I apply?
The posting does not describe application steps. It says official Dun & Bradstreet communication comes from an address ending in @dnb.com.
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