Remote opportunity at
M3 USAClient Success Manager (Remote)
The Medicus Firm, operating as a part of M3 USA, seeks a remote Client Success Manager to join its team. M3 USA is a healthcare innovation…
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About This Role
The Medicus Firm, operating as a part of M3 USA, seeks a remote Client Success Manager to join its team. M3 USA is a healthcare innovation company that delivers digital solutions across pharmaceuticals, life sciences, and healthcare sectors, engaging global physician communities through trusted digital platforms. The Medicus Firm functions as a national healthcare recruitment agency connecting hospitals and healthcare employers with medical professionals. In this full-time remote position, the…
Job Description
The Medicus Firm, operating as a part of M3 USA, seeks a remote Client Success Manager to join its team. M3 USA is a healthcare innovation company that delivers digital solutions across pharmaceuticals, life sciences, and healthcare sectors, engaging global physician communities through trusted digital platforms. The Medicus Firm functions as a national healthcare recruitment agency connecting hospitals and healthcare employers with medical professionals.
In this full-time remote position, the Client Success Manager will oversee a designated portfolio of key accounts and systems. The professional will manage existing client relationships, drive partnership success, handle the request for proposal cycle, and secure client referrals. This role suits individuals experienced in account management, recruitment, or sales who can effectively communicate and negotiate with executive leadership.
The position requires maintaining high service standards, resolving client issues, developing case studies, and meeting quarterly and annual key performance indicators. The Client Success Manager will also collaborate internally with production teams, ensure portal and process adoption, and manage accounts through the complete recruitment lifecycle.
Responsibilities
- Manage existing accounts and partnerships through client-facing activities like introductory calls, biweekly check-ins, and project reviews
- Drive additional business and secure referrals from current clients
- Assist production staff with client issues and processes
- Maintain a portfolio of client case studies and generate reference letters
- Identify and manage the request for proposal process from initial bids to final submission and follow-up
- Meet or exceed individual quarterly and annual key performance indicators
- Advise clients, present services, handle objections, and negotiate contracts
- Ensure client adoption of processes, client portal usage, and accounts receivable collection management
Requirements
- High school diploma or equivalent
- Minimum of three years of experience in sales, recruitment, or account management
- Proven background in healthcare recruitment account management
- Demonstrated ability to sell to and work with C-suite executives, senior leadership, and HR departments
- Strong track record of meeting or exceeding targets for sales, revenue, quotas, or margins
- Excellent written, verbal, and presentation communication skills
Qualifications
- Bachelor's degree or equivalent education
- Preferred background in physician recruitment or healthcare sales
Core Skills
Benefits
- Competitive wages
- Health and dental insurance
- Prescription plan
- Life, accident, and disability insurance
- Flexible spending account
- 401k plan with matching
- Paid holidays and vacation
- Paid sick days and personal day
Frequently Asked Questions
Is this position remote?
Yes, this is a remote job posting.
What is the employment type?
The employment type is full-time.
What education is required for this role?
A high school diploma or equivalent is required, while a bachelor's degree or equivalent is preferred.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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