Remote opportunity at
FMGClient Success Manager, Scale (Remote)
FMG is seeking a remote Client Success Manager, Scale to join the team and enhance the client experience through proactive engagement, personalized support, and continuous process…
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About This Role
FMG is seeking a remote Client Success Manager, Scale to join the team and enhance the client experience through proactive engagement, personalized support, and continuous process improvements. In this full-time role, the professional will serve as a liaison between clients and internal departments, communicate platform capabilities following launch, and utilize customer feedback to drive product innovation. FMG operates an all-in-one digital marketing platform that serves financial advisors, insurance agents, and…
Job Description
FMG is seeking a remote Client Success Manager, Scale to join the team and enhance the client experience through proactive engagement, personalized support, and continuous process improvements. In this full-time role, the professional will serve as a liaison between clients and internal departments, communicate platform capabilities following launch, and utilize customer feedback to drive product innovation.
FMG operates an all-in-one digital marketing platform that serves financial advisors, insurance agents, and enterprises with tools spanning websites, email, texting, social media, events, blogs, and video. Recognized four consecutive years as a USA Top Workplace, the organization supports more than 40,000 clients and employs over 450 staff globally.
This position suits a self-motivated, detail-oriented individual with strong communication skills who enjoys problem-solving and relationship building. The role requires maintaining a private, secure workspace free from distractions and an internet connection with minimum speeds of 5 Megabits down and 3 Megabits up.
Responsibilities
- Coordinate and manage a multi-touch outreach program providing monthly human touchpoints via proactive outbound calls, group training, and emails
- Communicate platform capabilities, product rollouts, and new feature adoption as the post-launch client-facing lead
- Act as a liaison between clients and internal teams to deliver consultative customer success that drives partnership and satisfaction
- Collaborate with internal teams to identify and prioritize product improvements based on customer feedback and market demands
- Manage continuous process and workflow improvements while developing new product ideas
- Answer client questions, share best practices, provide recommendations, and collaborate on resources as a product expert
- Participate in ongoing team meetings to review ideas, feedback, and related activities
- Utilize Google G Suite, Slack, and other company tools during daily operations
Requirements
- Proven experience in a client success or customer support role
- Access to a private and secure workspace free from distractions
- Availability during the assigned work schedule for regular duties
- Internet connection with speeds of at least 5 Megabits down and 3 Megabits up
Qualifications
- Experience within the insurance or technology industry
- Strong communication and interpersonal skills
- Detail-oriented, organized approach with the ability to juggle multiple priorities
- Critical and creative problem-solving abilities
- Proactive, results-driven, and self-motivated work style
Core Skills
Benefits
- Annual salary of $50,500
- Generous paid holiday schedule including a full week off for Winter Holiday Shutdown
- Comprehensive paid time off for vacation, sick days, parental leave, and bereavement leave
- Medical plan with zero-dollar co-pay and telehealth plan
- Dental and vision insurance coverage
- Health Savings Account with generous employer contributions
- Flexible Spending Accounts
- Company-paid life insurance and AD&D coverage
- Company-paid short-term and long-term disability coverage
- Company-paid Employee Assistance Program
- Matching 401(k) with immediate full vesting
- On Demand Pay allowing access to earned wages prior to payday with same-day deposit
- Internet and gym reimbursement
- Work computer equipment provided
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Client Success Manager, Scale role?
The position offers a salary of $50,500 per year.
Is this position remote?
Yes, the source posting specifies that the role is remote.
What are the workspace and technical requirements?
Candidates must have a private, secure workspace free from distractions, remain accessible during their assigned work schedule, and maintain an internet connection with speeds of at least 5 Megabits down and 3 Megabits up.
What benefits are included?
FMG provides medical, dental, and vision plans, a matching 401(k) with immediate full vesting, paid time off including a winter holiday shutdown, internet and gym reimbursements, and company-paid life and disability insurance.
Sample Interview Questions
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