Remote opportunity at
BizLibraryClient Support Specialist
BizLibrary is hiring a full-time Client Support Specialist to work remotely. In this position, the specialist acts as an advisor to administrators and learners, helping them…
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About This Role
BizLibrary is hiring a full-time Client Support Specialist to work remotely. In this position, the specialist acts as an advisor to administrators and learners, helping them navigate the learning platform, resolving technical inquiries, and identifying root causes to drive solutions. The role involves working collaboratively across various departments, contributing to product enhancements, and helping organizations build necessary skills. This position suits individuals who possess strong technical problem-solving capabilities, curiosity, personal…
Job Description
BizLibrary is hiring a full-time Client Support Specialist to work remotely. In this position, the specialist acts as an advisor to administrators and learners, helping them navigate the learning platform, resolving technical inquiries, and identifying root causes to drive solutions. The role involves working collaboratively across various departments, contributing to product enhancements, and helping organizations build necessary skills. This position suits individuals who possess strong technical problem-solving capabilities, curiosity, personal accountability, and a dedication to client satisfaction. Responsibilities span handling support cases via email, phone, and chat, assisting with data imports, providing configuration best practices, and documenting investigative steps. Team members also collaborate closely with engineering, product, and client success groups to manage escalated tickets and assist in product testing.
Responsibilities
- Handle and resolve client support cases through phone, email, and chat.
- Troubleshoot issues regarding platform functionality, user access, reporting, and learning administration.
- Resolve technical problems connected with authentication, user management, integrations, and course tracking.
- Assist users with data imports, user provisioning, and data integrity concerns.
- Communicate professionally with clients to provide timely status updates and recommendations.
- Offer configuration guidance and best practices to help clients reach their objectives.
- Keep precise documentation of all troubleshooting investigations and resolutions.
- Collaborate with Product, Engineering, and Client Success teams on complex matters.
- Manage escalated cases and drive them toward completion.
- Take part in product testing and quality assurance activities for new releases.
- Create knowledge base content and support documentation to improve team efficiency.
Requirements
- Minimum of 3 years of experience supporting SaaS applications.
- Strong analytical and problem-solving skills across multiple systems.
- Excellent verbal and written communication skills with strong attention to detail.
- Ability to prioritize and manage multiple client issues simultaneously.
- Familiarity with authentication technologies including SSO, SAML, and user provisioning.
- Experience handling reports, data analysis, CSV files, and data imports or exports.
- Troubleshooting proficiency including browser-based diagnostics and Developer Tools.
- Ability to learn new technologies and product functionality quickly.
- Experience with ticketing platforms and customer support systems.
- Proficiency in Microsoft 365 applications like Excel, Teams, and Outlook.
Qualifications
- Prior experience supporting LMS or HR technology business applications preferred.
- Experience supporting APIs, system integrations, or automated user provisioning.
- Experience using AI-powered productivity and problem-solving tools.
- Experience supporting Learning Management Systems, talent development platforms, or learning technology solutions.
- Familiarity with online learning content standards such as AICC, SCORM, or xAPI.
- Experience working with Zendesk features, workflows, automations, and AI capabilities.
Core Skills
Benefits
- Work from anywhere within the United States for most roles
- Competitive salary between $50,000 and $55,000 a year
- Medical, Dental, and Vision Insurance
- Flexible PTO
- 401K with 100 percent vesting and approximately a 4 percent match
- 12 Paid Holidays
- Company Laptop
- Reimbursement for home office expenses
- Employee Referral Bonuses
- Short-Term and Long-Term Disability Insurance
- FSA and HSA Options
- Life Insurance
- Personal and Professional Development
- Employee Assistance Program for mental health
- Parental Leave with a baby bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role allows employees to work from anywhere within the US for most positions.
What is the salary for the Client Support Specialist?
The salary range for this position is between $50,000 and $55,000 a year.
What kind of experience is required?
Candidates must have at least 3 years of experience supporting SaaS applications, along with strong analytical, troubleshooting, and communication skills.
What benefits are included?
Benefits include medical, dental, and vision insurance, flexible PTO, a 401(k) with a match, 12 paid holidays, a company laptop, home office expense reimbursement, parental leave, and more.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.