Remote opportunity at
HeidiClinical Associate - Growth
Heidi is an AI healthcare platform dedicated to reducing administrative burdens for medical practitioners and doubling global care capacity. The company has supported millions of patient…
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About This Role
Heidi is an AI healthcare platform dedicated to reducing administrative burdens for medical practitioners and doubling global care capacity. The company has supported millions of patient sessions across numerous countries and specialties. Heidi is currently seeking a Clinical Associate - Growth to bridge the gap between go-to-market strategy and clinical operations. This position spans a nine-month developmental period where participants engage across multiple teams. During the initial phase, the associate…
Job Description
Heidi is an AI healthcare platform dedicated to reducing administrative burdens for medical practitioners and doubling global care capacity. The company has supported millions of patient sessions across numerous countries and specialties. Heidi is currently seeking a Clinical Associate - Growth to bridge the gap between go-to-market strategy and clinical operations.
This position spans a nine-month developmental period where participants engage across multiple teams. During the initial phase, the associate provides peer-to-peer onboarding support and synthesizes user feedback for product and marketing groups. Mid-term responsibilities involve contributing to clinical product development, safety validations, and user optimization of the Heidi II agentic platform. Later stages include assisting enterprise rollouts, hospital network training, change management, and mentoring newer associates.
The role suits a registered medical practitioner, dentist, or allied health professional wanting to apply clinical expertise to health tech operations. Candidates should be comfortable navigating customer engagement and clinical support functions while maintaining an active clinical practice.
Responsibilities
- Deliver peer-to-peer onboarding guidance to new clinician users regarding real workflows, product features, and patient consent processes
- Translate qualitative user feedback into actionable recommendations for Product, Lifecycle, GTM, and Product Marketing teams
- Provide clinical expertise to support customer conversations, validate medical claims, and strengthen commercial materials
- Collaborate with the Customer Success Team to onboard and scale enterprise accounts
- Contribute to clinical product development and validation to ensure accuracy, safety, and usability
- Assist individual users with optimizing the Heidi II agentic platform
- Support miscellaneous initiatives including research, presentations, pilot programs, advisory input, and clinical content reviews
- Help enterprise customers build and optimize agentic workflows during hospital and health network rollouts
- Evaluate agentic functions before and after release alongside the Clinical Product team
- Inform Customer Success and Product strategy within key specialty verticals
- Train newer clinical associates and participate in periodic internal strategy discussions
Requirements
- Current registration as a medical practitioner, dentist, or allied health professional with Ahpra
- Clinical experience enabling the candidate to credibly support peers and discuss real-world medical workflows
- Aptitude for navigating customer engagement, messaging refinement, and clinical support functions
- Exceptional communication abilities geared toward clinician-to-clinician support contexts
- Capacity to work part-time with flexible hours that accommodate an existing clinical practice
Qualifications
- Medical registration is preferred
- Familiarity with Heidi’s platform or strong enthusiasm to learn it deeply
Core Skills
Benefits
- $1,000 annual learning and development budget
- $150 per month health and wellness allowance
- $500 home office budget
- 26 weeks of paid primary parental leave
- 18 weeks of paid secondary parental leave
- Fertility support up to $10,000
- Four weeks of work from anywhere per year
- Equity options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting lists the location and remote status as remote.
What is the employment type?
The posting specifies the role is full-time, while also noting the ability to work part-time with flexible hours that fit around an existing clinical practice.
What are the core professional requirements?
Applicants must hold current registration with Ahpra as a medical practitioner, dentist, or allied health professional, possess clinical experience, and demonstrate strong communication skills for peer support.
What salary is offered for this role?
The job posting does not specify a salary.
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