Remote opportunity at
Handspring HealthClinical Operations Associate - Provider Onboarding
Handspring Health operates as a virtual mental health clinic focused on delivering care to children, teenagers, and young adults. The organization seeks a full-time Clinical Operations…
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About This Role
Handspring Health operates as a virtual mental health clinic focused on delivering care to children, teenagers, and young adults. The organization seeks a full-time Clinical Operations Associate - Provider Onboarding to manage the integration and orientation of newly hired providers. In this position, the professional serves as the primary contact for incoming clinicians, guiding them through system training, workflow setups, and logistical preparations so they can begin seeing patients promptly.…
Job Description
Handspring Health operates as a virtual mental health clinic focused on delivering care to children, teenagers, and young adults. The organization seeks a full-time Clinical Operations Associate - Provider Onboarding to manage the integration and orientation of newly hired providers.
In this position, the professional serves as the primary contact for incoming clinicians, guiding them through system training, workflow setups, and logistical preparations so they can begin seeing patients promptly. Responsibilities also include overseeing the Credentialing Specialist, tracking progress, and identifying bottlenecks to improve the onboarding framework continuously. The role collaborates closely with Clinical Services, Product, and other internal departments.
This opportunity suits an organized, proactive operator who enjoys building scalable processes and facilitating the success of others. Candidates need prior experience in clinical operations, strong communication abilities, and familiarity with digital health platforms. The position is remote, requires working from 10:00 AM to 6:00 PM Pacific Time, and mandates United States residency with valid work authorization.
Responsibilities
- Manage the end-to-end onboarding experience for newly hired providers from day one through initial patient sessions
- Serve as the main point of contact for new clinicians, resolving questions and issues quickly
- Conduct orientation and training sessions covering clinical systems, electronic health records, scheduling tools, and provider portals
- Coordinate logistical setups including system access, account creation, and required paperwork
- Monitor individual onboarding progress, flag blockers, and oversee the Credentialing Specialist to keep schedules on track
- Evaluate onboarding workflows, propose scalable solutions, and collaborate cross-functionally on process enhancements
- Design, update, and maintain process documentation, guides, and training materials
- Provide direct system support to providers and families, escalating issues when necessary
Requirements
- Have at least three years of experience in clinical operations
- Possess experience taking a process end-to-end and improving it during rapid growth
- Demonstrate strong communication and training abilities across technical, clinical, and operational teams
- Be comfortable navigating tools such as electronic health records, provider portals, scheduling software, customer relationship management platforms, Zoom, Slack, Notion, and Google Workspace
- Be based in the United States with valid work authorization
- Be available to work from 10:00 AM to 6:00 PM Pacific Time
Qualifications
- Experience in clinical operations at an early-stage digital health company
Core Skills
Benefits
- Salary ranging from USD 70,000 to 80,000 per year
- Company equity
- Comprehensive health benefits
- Generous paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role, though applicants must be based in the United States and hold U.S. work authorization.
What are the working hours for this role?
The posting specifies that the employee must be able to work from 10:00 AM to 6:00 PM Pacific Time.
What is the salary and benefits package?
The salary range is USD 70,000 to 80,000 per year, accompanied by Handspring equity, comprehensive health benefits, and generous paid time off.
How do I apply for the position?
The posting does not specify an application method, but it notes that the employer asks candidates not to reach out directly to team members and states that the company will contact prospective applicants as the review process moves forward.
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