Remote opportunity at
DeVry UniversityCollection Specialist
DeVry University seeks a remote, full-time Collection Specialist to join its fast-paced, goal-oriented collections department. In this position, the professional will manage out-of-school student account portfolios,…
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About This Role
DeVry University seeks a remote, full-time Collection Specialist to join its fast-paced, goal-oriented collections department. In this position, the professional will manage out-of-school student account portfolios, handle delinquency management, and negotiate repayment terms while complying with relevant financial regulations and university standards. The ideal candidate embodies the organization's TEACH and CARE values, demonstrates strong problem-solving and communication skills, and easily navigates multiple software systems. DeVry University focuses on closing societal…
Job Description
DeVry University seeks a remote, full-time Collection Specialist to join its fast-paced, goal-oriented collections department. In this position, the professional will manage out-of-school student account portfolios, handle delinquency management, and negotiate repayment terms while complying with relevant financial regulations and university standards. The ideal candidate embodies the organization's TEACH and CARE values, demonstrates strong problem-solving and communication skills, and easily navigates multiple software systems.
DeVry University focuses on closing societal opportunity gaps and addressing emerging talent needs by offering innovative programs to help learners succeed in evolving careers. The institution emphasizes a strong colleague experience and places importance on delivering exceptional care to students and partners. This remote position involves handling inbound and outbound communications, adhering to rigorous compliance standards, and working collaboratively across departments.
The role requires working flexible shifts based on the time zone of the candidate's residence, including specific evening hours and rotating Saturday shifts. A distraction-free home office with hardwired high-speed internet is mandatory. The position suits individuals with a background in consumer or higher education collections who possess strong customer service capabilities and a dedication to student success.
Responsibilities
- Manage an assigned portfolio of out-of-school student accounts to secure timely payments and lower open receivable balances
- Handle inbound telephone calls, place outbound calls, and send email messages to resolve accounts and establish repayment plans
- Maintain strict compliance with FDCPA, CFPB, UDAAP, and other student loan servicing and finance laws
- Monitor collection workflows to decrease delinquencies and improve year-over-year recovery metrics
- Collaborate with internal stakeholders and various departments to verify account data and support accurate record-keeping
- Participate in team meetings, special projects, user acceptance testing, and continuous improvement initiatives
- Complete ongoing training related to customer service, financial literacy, and collections
Requirements
- High School Diploma
- Three or more years of consumer or higher education collections experience
- Three or more years of customer service experience
- Call center work experience
- Familiarity with FDCPA, CFPB, UDAAP, and related collection laws
- Proficiency in the Microsoft Office suite including Outlook, Word, Excel, and Teams
- A dedicated, distraction-free home office setup with hardwired DSL or Cable internet meeting required speeds
- Availability to work flexible schedules including evening shifts and rotating Saturdays
Qualifications
- Some college coursework
- Familiarity with online learning environments
- Experience using Banner ERP, Salesforce CRM, and TouchNet payment gateway
- Knowledge of web-based applications and database software
Core Skills
Benefits
- 401k with a company match of up to 6%
- Tuition assistance and career development resources
- Comprehensive health coverage including medical, dental, vision, and mental health plans
- Paid time off including parental leave and volunteer time off
- Flexible spending account and health savings account options
- Disability and life insurance coverage
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position, though applicants must maintain a distraction-free home office with hardwired cable or DSL internet.
What is the employment type?
This is a full-time employment opportunity.
What are the working hours for this role?
Working hours depend on your time zone, requiring specific evening shifts three to two days a week, daily training from 9 AM to 5 PM CST for the first two weeks, and one Saturday every four weeks.
What salary does this position offer?
The salary is not stated in the job posting.
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