Opportunity at
TamaraCollections Advisor
Tamara is seeking a Collections Advisor for the UAE market to handle overdue customer payments on-site. Tamara operates a fintech platform across Saudi Arabia and the…
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About This Role
Tamara is seeking a Collections Advisor for the UAE market to handle overdue customer payments on-site. Tamara operates a fintech platform across Saudi Arabia and the GCC region, serving over 25 million customers and more than 130,000 partner merchants in categories such as retail, travel, education, and healthcare. Backed by investors including Sanabil Investments and SNB Capital, the company provides reliable financial solutions. This on-site role suits professionals with strong…
Job Description
Tamara is seeking a Collections Advisor for the UAE market to handle overdue customer payments on-site. Tamara operates a fintech platform across Saudi Arabia and the GCC region, serving over 25 million customers and more than 130,000 partner merchants in categories such as retail, travel, education, and healthcare. Backed by investors including Sanabil Investments and SNB Capital, the company provides reliable financial solutions.
This on-site role suits professionals with strong communication, persuasion, and problem-solving abilities who can navigate conversations across diverse nationalities. The person in this position will engage with customers through multiple channels, maintain detailed records, and adhere to regulatory standards while working rotational shifts.
Responsibilities
- Place 300 to 350 telephone calls every day
- Reach out to customers through phone calls, WhatsApp, and email regarding overdue balances
- Record every customer interaction and update CRM software immediately
- Forward complex or high-risk accounts to the team lead or relevant departments
- Comply with Central Bank of the UAE regulations and internal company policies during all outreach
- Achieve specific daily and monthly collection goals while preserving high satisfaction standards
- Cover scheduled collection shifts that may begin as early as 8:00 AM KSA time in a rotational structure
Requirements
- Possess one to two years of prior work history in debt collection, telecalling, or customer service positions
- Demonstrate fluent communication skills in both Arabic and English
- Apply effective persuasion and problem-solving techniques
Qualifications
- Hold a bachelor's degree
- Speak additional languages such as Hindi, Urdu, or Filipino
- Demonstrate familiarity with customer relationship management tools and dialer software
- Show strong proficiency in Microsoft Excel
Core Skills
Benefits
- Receive a competitive salary alongside performance-based bonuses
- Gain experience within a rapidly expanding regional financial technology company
- Utilize a modern workspace while accessing professional training and career advancement
- Interact with a multi-national customer base and learn regional collection practices
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location or remote policy for the Collections Advisor role?
The position is on-site and involves working in a modern workspace.
What are the primary experience requirements for this job?
Applicants need one to two years of experience in debt collection, telecalling, or customer service, along with mandatory fluency in Arabic and English.
What are the working hours for this role?
The job requires working rotational shifts that can start as early as 8:00 AM KSA time.
What compensation and benefits are provided?
The role includes a competitive salary, performance-based incentives, training, and growth opportunities within a regional fintech company.
Is a bachelor's degree required to apply?
A bachelor's degree is preferred but not mandatory for this position.
Sample Interview Questions
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