Remote opportunity at
KaseyaCollections Specialist 12 Month Contract
Kaseya is seeking a remote Collections Specialist for a 12-month contract position. Operating globally, Kaseya delivers AI-powered IT management and cybersecurity software to internal IT departments…
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About This Role
Kaseya is seeking a remote Collections Specialist for a 12-month contract position. Operating globally, Kaseya delivers AI-powered IT management and cybersecurity software to internal IT departments and Managed Service Providers, backed by Insight Partners and founded in 2000. In this role, the contractor will manage and recover outstanding debt while coordinating closely with the Billing, Sales, Finance, and Customer Success departments. The selected professional will handle customer inquiries, document account…
Job Description
Kaseya is seeking a remote Collections Specialist for a 12-month contract position. Operating globally, Kaseya delivers AI-powered IT management and cybersecurity software to internal IT departments and Managed Service Providers, backed by Insight Partners and founded in 2000.
In this role, the contractor will manage and recover outstanding debt while coordinating closely with the Billing, Sales, Finance, and Customer Success departments. The selected professional will handle customer inquiries, document account interactions, prepare correspondence, and generate debt status reports.
This opportunity fits professionals who possess a strong customer-centric focus, solid negotiation skills, and a collaborative approach. Candidates must be comfortable working within a fast-paced, high-performing environment that tracks financial and operational metrics, such as Aged AR and cash collection goals.
Responsibilities
- Reach out to clients with overdue balances via telephone, email, and written notices to discuss payment methods and secure funds.
- Partner with internal groups like Sales, Finance, Billing, and Customer Success to coordinate account strategies and address disputes.
- Log all customer interactions, payment plans, and relevant account details accurately.
- Establish structured payment schedules aligned with corporate financial objectives and policies.
- Investigate and settle client questions regarding billing errors, account discrepancies, and payment problems.
- Dispatch formal collection notices and financial statements to clients.
- Adhere to applicable debt collection laws and regulations.
- Compile and evaluate metrics regarding unpaid debts and recovery performance.
- Deliver professional customer service while maintaining firmness and persistence during recovery efforts.
Requirements
- At least two years of practical experience executing collections.
- Familiarity with collection software such as GetPaid or comparable tools.
- Working knowledge of core collection workflows, including outreach calls, email follow-ups, escalation procedures, dispute tracking, and recordkeeping.
Qualifications
- Demonstrated capability to partner across departments and influence stakeholders to achieve goals.
- Robust interpersonal skills suited for managing internal and external relationships.
- High-energy, positive outlook and a collaborative team orientation suited for a performance-driven culture.
- Experience managing a diverse portfolio ranging from enterprise clients to small and medium accounts.
- Familiarity with tracking operational and financial performance indicators such as cash flow, Aged AR, 90+ day balances, and dispute resolution timeframes.
Core Skills
Frequently Asked Questions
What is the employment type and duration for this role?
This position is a 12-month contract.
Is this job remote?
Yes, the job is listed as remote.
What level of experience is required to apply?
Applicants must have a minimum of two years of collections execution experience, along with familiarity using collection tools and core collection processes like calls, emails, and dispute management.
What salary and benefits does Kaseya offer for this position?
The salary and benefits details are not specified in the job posting.
What company is hiring for this Collections Specialist role?
Kaseya, an AI-powered IT management and cybersecurity software provider, is the employer for this position.
Sample Interview Questions
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