Remote opportunity at
EquipmentShareCollections Specialist
EquipmentShare seeks a Collections Specialist to join its corporate team in Columbia, Missouri, though this full-time position operates on a fully remote basis. A preference is…
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About This Role
EquipmentShare seeks a Collections Specialist to join its corporate team in Columbia, Missouri, though this full-time position operates on a fully remote basis. A preference is given to applicants located in the West Coast time zone. The employer aims to transform the construction industry through technology, offering a proprietary platform designed to support daily operations and improve safety and efficiency. This role sits within a goal-oriented collections department focused on…
Job Description
EquipmentShare seeks a Collections Specialist to join its corporate team in Columbia, Missouri, though this full-time position operates on a fully remote basis. A preference is given to applicants located in the West Coast time zone. The employer aims to transform the construction industry through technology, offering a proprietary platform designed to support daily operations and improve safety and efficiency. This role sits within a goal-oriented collections department focused on metrics and customer service.
The chosen candidate will manage a high volume of outbound communications directed at delinquent accounts while simultaneously answering incoming inquiries from customers and branch personnel. Key duties involve negotiating payment solutions, reconciling billing disputes, and maintaining cooperative working relationships across different company branches. Successful candidates must be comfortable navigating multiple technological systems concurrently while maintaining engagement over the phone.
This position suits professionals who possess strong critical thinking skills and the ability to exercise independent judgment in sensitive scenarios. Candidates should expect to sit at a desk for prolonged periods using a computer. EquipmentShare maintains a commitment to equal employment opportunity and requires a background check prior to employment, with drug testing also applicable to certain positions depending on duties.
Responsibilities
- Manage collection calls and written correspondence within a fast-paced environment
- Place a high volume of outgoing phone calls to assigned delinquent customers
- Answer incoming phone calls and resolve questions from customers and branch staff
- Communicate and follow up with customers and branch personnel on a timely basis
- Establish and maintain cooperative working relationships with coworkers and branches
- Reconcile customer disputes related to outstanding balances
- Communicate effectively with customers and coworkers through verbal and written channels
- Meet portfolio, departmental, and company performance goals
- Handle special projects or tasks assigned by management
Requirements
- High school diploma or equivalent
- Two years of related experience in accounts receivable, finance, or accounting
- Proficiency in spreadsheets, Excel, and Google Sheets
- Ability to work independently and collaboratively in a team environment
- Capability to navigate multiple technologies while conversing with customers
- Strong negotiation, decision-making, and communication skills
- Ability to sit at a desk and work on a computer for prolonged periods
- Ability to lift up to 15 pounds occasionally
Qualifications
- Associate degree in accounting or a relevant field
Core Skills
Benefits
- Competitive compensation
- Full medical, dental, and vision coverage for full-time employees
- Generous paid time off and paid holidays
- 401(k) plan with company match
- Gym membership stipend and wellness programs
- Company events and food truck nights
- Sixteen hours of paid volunteer time per year
- Career advancement, leadership training, and professional development opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position is fully remote, though applicants in the West Coast time zone are preferred.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does EquipmentShare offer for this role?
The salary is not stated in the job posting, though the company offers competitive compensation.
What experience is required for the Collections Specialist role?
Candidates are required to have a high school diploma or equivalent along with two years of related experience in accounts receivable, finance, or accounting.
Sample Interview Questions
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