Remote opportunity at
Fresh PrintsCollections Specialist
Fresh Prints seeks a Collections Specialist to join its remote Finance Team. In this position, the primary objective is overseeing the complete invoice collection workflow, helping…
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About This Role
Fresh Prints seeks a Collections Specialist to join its remote Finance Team. In this position, the primary objective is overseeing the complete invoice collection workflow, helping secure prompt payments for over $40 million in annual revenue. Day-to-day duties involve communicating with clients regarding open and past-due bills, resolving complex billing escalations, and processing transactions via card, check, and Venmo. The specialist will also handle discounts and refunds, coordinate payments with…
Job Description
Fresh Prints seeks a Collections Specialist to join its remote Finance Team. In this position, the primary objective is overseeing the complete invoice collection workflow, helping secure prompt payments for over $40 million in annual revenue. Day-to-day duties involve communicating with clients regarding open and past-due bills, resolving complex billing escalations, and processing transactions via card, check, and Venmo. The specialist will also handle discounts and refunds, coordinate payments with universities, student organizations, and corporate clients, as well as track collection metrics and data to plan effective strategies.
This full-time remote role operates Monday through Friday from 8:00 AM to 5:00 PM EST. It is suited for a proactive, goal-oriented individual who enjoys challenges, stays calm under pressure, and possesses strong attention to detail. Fresh Prints operates as an equal employment opportunity employer that encourages candidates of all backgrounds to apply.
Responsibilities
- Contact customers regarding open and overdue invoices
- Resolve case escalations and handle complex invoices
- Coordinate payment processes with universities, student organizations, and companies
- Monitor and report on overall collection metrics
- Process check, Venmo, and telephone card payments
- Apply refunds and discounts to invoices
- Analyze invoice-level and portfolio-level data to prioritize collection efforts
- Take ownership of projects intended to improve processes and add value
Requirements
- Minimum of two years of experience working in accounts receivable, collections, or finance
- Excellent communication skills and English proficiency
- Customer-centric approach with strong problem-solving abilities
- Ability to work from home during Monday to Friday hours of 8:00 AM to 5:00 PM EST
Core Skills
Benefits
- Two-month paid sabbatical for eligible employees recognizing long-term contributions
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role involves remote working from home.
What are the working hours for this role?
The working hours are Monday through Friday from 8:00 AM to 5:00 PM EST.
What experience is required to apply?
Candidates must have at least two years of experience in the finance, collections, or accounts receivable field.
What is the salary for this position?
The salary is not stated in the job posting.
Sample Interview Questions
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