Remote opportunity at
Donegal Insurance GroupCommercial Lines Service Center Account Manager
Donegal Insurance Group seeks a full-time Commercial Lines Service Center Account Manager to join the team. This position is open to remote candidates based in Arizona…
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About This Role
Donegal Insurance Group seeks a full-time Commercial Lines Service Center Account Manager to join the team. This position is open to remote candidates based in Arizona to support the Southwest region, working within the Mountain Standard Time zone with core hours from 8:00 AM to 4:30 PM MDT. The annual salary range is USD 55,000 to 70,000, with potential eligibility for a discretionary annual incentive program based on the applicable…
Job Description
Donegal Insurance Group seeks a full-time Commercial Lines Service Center Account Manager to join the team. This position is open to remote candidates based in Arizona to support the Southwest region, working within the Mountain Standard Time zone with core hours from 8:00 AM to 4:30 PM MDT. The annual salary range is USD 55,000 to 70,000, with potential eligibility for a discretionary annual incentive program based on the applicable incentive plan terms.
The person in this role will handle inbound communications from agents and customers concerning property and casualty insurance commercial lines products. Duties involve direct account oversight, processing new business applications, direct quoting, handling renewals, and managing outbound outreach. Donegal Insurance Group delivers commercial and personal policies through independent agents spanning 21 states, operating under regional names such as Mountain States Insurance Group in specific areas like Arizona.
This opportunity is well-suited for insurance professionals possessing customer service, agency, or underwriting experience who hold the required Property and Casualty Agent's License. Candidates must maintain a current understanding of underwriting guidelines, insurance processing systems, and product offerings to assist policyholders efficiently.
Responsibilities
- Manage account oversight directly with agents and customers for new business applications, quotes, direct quotes, and renewal underwriting
- Handle inbound telephone calls and emails from existing agents and customers regarding commercial lines property and casualty insurance products
- Conduct outbound calls and follow-up tasks as required to process requests and inquiries
- Provide accurate policy details concerning product availability, billing options, discounts, and policy status
- Respond to emails, faxes, and inquiries within 24 hours and return phone calls on the same day to resolve concerns
- Process endorsements, issue certificates of insurance, and execute account cross-selling, rounding, and upselling
- Serve as the primary liaison for service center agents to handle daily servicing, renewals, and new business
- Research underwriting information and request appropriate support documentation for each account
Requirements
- Property and Casualty Agent's License
- Between two and four years of customer service, agency, or underwriting experience at a company or agency level, or alternative educational combinations
- Reside in the state of Arizona to support the Southwest region
- Availability to work within the Mountain Standard Time zone during core hours of 8:00 AM to 4:30 PM MDT
Qualifications
- Bachelor's degree, or Associate's degree with at least two years of relevant customer service, agency, or underwriting experience, or High School Diploma with four years of relevant experience
- Experience working in the commercial lines insurance sector
- Basic knowledge of property and casualty insurance products, processing procedures, Best Practices, state regulations, and customer service standards
- Professional insurance designations such as CIC, CISR, or CLCS
Core Skills
Benefits
- Medical, dental, and vision coverage for employees and dependents, effective the first of the month following the start date
- 401(k) plan with a 100% match on the first 3% and a 50% match on the next 6%
- Paid time off including vacation, sick days, holidays, and bereavement days
- Career development support featuring college partnership discounts and industry designation reimbursements
- Company-paid basic life insurance
- Short-term and long-term disability insurance
- Employee stock purchase plan
- Employee assistance program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Commercial Lines Service Center Account Manager position?
The annual pay range is between USD 55,000 and 70,000, with the specific offer depending on education, experience, skills, and applicable designations. The role may also be eligible for a discretionary annual incentive program.
Where must the candidate be located for this role?
This position is open to remote candidates based in the state of Arizona to support the Southwest region, and applicants must work within the Mountain Standard Time zone during core hours of 8:00 AM to 4:30 PM MDT.
What licenses or experience are required?
A Property and Casualty Agent's License is required, along with a minimum of two to four years of customer service, agency, or underwriting experience depending on your level of formal education.
How do I apply for this position?
Candidates can apply by submitting an online application and resume as specified in the ongoing application process.
Sample Interview Questions
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