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RacknerCommunications & Adoption Specialist – Federal Health IT
Rackner is seeking a Communications & Adoption Specialist – Federal Health IT to join its remote team in the United States on a full-time basis. In…
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About This Role
Rackner is seeking a Communications & Adoption Specialist – Federal Health IT to join its remote team in the United States on a full-time basis. In this role, the selected candidate will support federal health IT operations by ensuring that healthcare professionals are informed and prepared for technological changes, system releases, and service interruptions. The position involves managing digital information channels, coordinating user updates, drafting time-sensitive announcements, and developing targeted…
Job Description
Rackner is seeking a Communications & Adoption Specialist – Federal Health IT to join its remote team in the United States on a full-time basis. In this role, the selected candidate will support federal health IT operations by ensuring that healthcare professionals are informed and prepared for technological changes, system releases, and service interruptions. The position involves managing digital information channels, coordinating user updates, drafting time-sensitive announcements, and developing targeted outreach campaigns to drive system adoption. Practitioners will collaborate closely with operational, technical, and clinical stakeholders, as well as administer user surveys to gather feedback on service satisfaction and improvements.
This opportunity is well-suited for professionals with a background in change management or communications within healthcare or IT programs. Rackner offers a supportive environment focused on practical technology solutions for significant federal missions, providing team members with the chance to simplify complex system modifications and help healthcare users navigate evolving digital tools.
Responsibilities
- Plan and schedule release communications that align with approved technology schedules to give users consistent updates on upcoming modifications.
- Draft weekly announcements and recurring updates regarding service developments, available resources, and adoption programs.
- Manage content on designated adoption portals, SharePoint environments, and enterprise collaboration tools to keep information accessible.
- Write urgent service alerts and downtime notifications following established lead times and requirements.
- Keep organized archives of all notices and published communications to satisfy audit and recordkeeping standards.
- Create and distribute user surveys to evaluate satisfaction, trust, and feedback concerning service enhancements and technology adoption.
- Run targeted communication campaigns using product guidance and obtain proper clinical review and validation prior to publication.
Requirements
- At least 3 years of professional work experience in change management or communications within a healthcare or IT program.
- Practical experience handling content within Microsoft 365 collaboration spaces or SharePoint.
- Background in building and administering surveys to gather user satisfaction, feedback, or related service data.
- Eligibility to complete the federal background investigation required for the job.
Qualifications
- Prosci or equivalent change management certification.
- Prior experience working on communications initiatives inside federal healthcare technology settings.
Core Skills
Benefits
- Company-supported professional certifications and career development support
- 401(k) retirement plan offering 100% company matching up to 6%
- Coverage for medical, dental, and vision insurance
- Life and disability insurance
- Paid time off and paid holidays
- Home-office equipment and remote-work assistance
- Fitness and wellness reimbursement
- Weekly pay and company team events
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position based in the United States.
What level of experience is required for this role?
Candidates must have a minimum of 3 years of professional experience in change management or communications within a healthcare or IT program.
What are the preferred qualifications?
Preferred qualifications include a Prosci or comparable change management certification, as well as experience supporting communications initiatives within federal healthcare technology environments.
What is the salary for this position?
The salary is not stated in the job posting.
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