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IoM Media VenturesCommunity & Engagement Coordinator
Watrfall Media is seeking a Community & Engagement Coordinator for a remote, part-time six-month contract position, with the possibility of becoming permanent. Watrfall develops an entertainment…
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About This Role
Watrfall Media is seeking a Community & Engagement Coordinator for a remote, part-time six-month contract position, with the possibility of becoming permanent. Watrfall develops an entertainment platform that connects creators and audiences through a Watch Platform for content discovery and audience participation, alongside a Creator Portal for project submissions. In this role, the coordinator will help cultivate an active Discord community, manage non-technical support inquiries, and relay user and creator…
Job Description
Watrfall Media is seeking a Community & Engagement Coordinator for a remote, part-time six-month contract position, with the possibility of becoming permanent. Watrfall develops an entertainment platform that connects creators and audiences through a Watch Platform for content discovery and audience participation, alongside a Creator Portal for project submissions. In this role, the coordinator will help cultivate an active Discord community, manage non-technical support inquiries, and relay user and creator feedback back to the team. Key duties involve welcoming new arrivals, monitoring social media channels, keeping support guides and FAQs updated, and sharing updates about releases and platform features. Additional tasks may include hosting virtual events or appearing in promotional videos. This position is well-suited for a clear writer who enjoys interacting with people, possesses patience when handling user questions, and demonstrates comfort using Discord. An interest in television and film, or a curiosity about how media projects are produced, aligns well with the creator community.
Responsibilities
- Welcome new members on Discord, initiate conversations, and maintain a friendly and active community environment
- Address non-technical support inquiries regarding upcoming releases, submissions, features, and user experience
- Collect user and creator feedback through support interactions and conversations, summarizing recurring issues for the team
- Propose practical enhancements such as clearer onboarding instructions based on community feedback
- Draft and distribute community updates concerning new content, platform tools, and creator competitions
- Oversee and reply to questions and comments on social media channels to support a consistent brand voice
- Maintain up-to-date support guides and FAQs as the platform evolves
- Collaborate with the broader team to share user feedback and improve the overall platform experience
Requirements
- Clear writing skills with an enjoyment of interpersonal communication
- Ability to remain patient when assisting frustrated or confused individuals
- Proficiency with Discord and the capability to track open support requests
- Skill in translating qualitative feedback into clear, actionable summaries for the team
Qualifications
- Prior experience in online community management, social media engagement, or customer support
- Familiarity with the film and television industry or an interest in media production
Benefits
- Competitive compensation determined by experience
- Flexible remote work arrangement
- Collaborative and creative team environment
- Professional development and growth opportunities within the company
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies a flexible remote work environment.
What is the employment type and schedule?
This is a part-time position requiring 20 hours per week. It is structured as a six-month contract with the potential to become a permanent role.
What salary is offered for this role?
The specific salary is not stated in the posting, though compensation is competitive and based on experience.
What are the core duties of the Community & Engagement Coordinator?
The coordinator will welcome Discord members, answer non-technical support questions, gather user feedback, write community updates, and help maintain support guides and FAQs.
Sample Interview Questions
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