Remote opportunity at
BoulevardCommunity Manager
Boulevard, a company that builds software platforms for appointment-driven businesses in the self-care sector like spas, salons, and medspas, is hiring a Community Manager. This is…
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About This Role
Boulevard, a company that builds software platforms for appointment-driven businesses in the self-care sector like spas, salons, and medspas, is hiring a Community Manager. This is a fully remote position located within the United States. In this inaugural dedicated community role, the successful candidate will establish the company's first owned customer community from the ground up, identifying where clients gather online and directing day-to-day engagement and moderation. The person in…
Job Description
Boulevard, a company that builds software platforms for appointment-driven businesses in the self-care sector like spas, salons, and medspas, is hiring a Community Manager. This is a fully remote position located within the United States. In this inaugural dedicated community role, the successful candidate will establish the company's first owned customer community from the ground up, identifying where clients gather online and directing day-to-day engagement and moderation. The person in this role will also manage public brand reputation across major review channels, route customer feedback to internal departments such as product and support, and help develop influencer initiatives alongside content and social teams.
This position requires a strategic and execution-focused professional who can build roadmaps from ambiguous initial stages and effectively collaborate across departments. Occasional travel may be required for brand events, trade shows, and video shoots.
Responsibilities
- Locate and map online spaces where company customers are active
- Design and propose a community platform roadmap and strategy
- Manage daily operations, engagement, and moderation of owned community platforms
- Observe and reply to customer reviews on platforms like Trustpilot, G2, and Capterra
- Collaborate with Product, Support, Education, and Paid teams to ensure user feedback is addressed
- Work with Content and Social teams to establish and define an influencer program
- Monitor, analyze, and report on sentiment, engagement, and retention statistics
- Travel occasionally for trade shows, brand gatherings, and video production
Requirements
- Possess five to seven years of hands-on experience handling strategy- and execution-focused community tasks
- Demonstrated ability to build a community strategy from an ambiguous starting point
- Experience managing brand reputation on review websites like Capterra, G2, and Trustpilot
- Background in developing escalation and moderation workflows for digital communities
- Track record of collaborating with departments such as support, product, demand generation, or customer success
- Exceptional written communication skills and sound judgment when managing sensitive public discussions
- Deep customer empathy with a prompt responsiveness style
- Established credibility and connections within the wellness, beauty, salon, or spa industries
Qualifications
- Experience launching or overseeing a corporate presence on Reddit
- Background in the wellness, beauty, salon, or spa sector
- Experience monitoring and handling feedback derived from Facebook groups
- A degree in business, communications, journalism, marketing, or another related academic discipline, or five plus years of equivalent work experience
Core Skills
Benefits
- Competitive base pay with performance bonus eligibility
- Equity participation for all full-time personnel
- Comprehensive medical coverage with up to 100 percent employee premium coverage and 75 percent dependent coverage
- Annual employer Health Savings Account contribution of $1,200 for eligible plans
- Fully covered vision, dental, life, and disability insurance
- Twelve weeks of fully paid United States parental leave
- Flexible paid time off accompanied by ten United States company holidays
- Home office setup allowance of $200 and a monthly work-from-home reimbursement of $50
- Quarterly Boulevard Bucks stipend of $200
- Additional perks including an Employee Assistance Program and One Medical membership
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote within the United States, though occasional travel for trade shows, brand events, and video shoots is required.
What is the salary range for the Community Manager position?
The anticipated base salary ranges from $97,300 to $114,500 per year for candidates located in NYC, the SF Bay Area, and Seattle, and from $89,100 to $104,000 per year for all other U.S. locations. Variable compensation eligibility and final pay depend on factors like experience and location.
What level of experience is required?
Applicants need five to seven years of experience in community roles focused heavily on both strategy and execution, including building a community strategy from an ambiguous starting point.
What educational background is expected?
A degree in marketing, journalism, communications, business, or another relevant field is preferred, though five or more years of equivalent experience is also accepted.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.