Remote opportunity at
Axiom PathConnectivity Operations Analyst Telematics & Fleet Connectivity
Axiom Path seeks a Connectivity Operations Analyst Telematics & Fleet Connectivity for a remote, full-time W2 role. The employer is a global power technology organization dedicated…
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About This Role
Axiom Path seeks a Connectivity Operations Analyst Telematics & Fleet Connectivity for a remote, full-time W2 role. The employer is a global power technology organization dedicated to enhancing the uptime, reliability, and performance of connected equipment. This position operates within a growing digital solutions unit focused on broadening connected fleet capabilities and refining the operational experience for users of telematics and remote monitoring tools. The work environment is collaborative and…
Job Description
Axiom Path seeks a Connectivity Operations Analyst Telematics & Fleet Connectivity for a remote, full-time W2 role. The employer is a global power technology organization dedicated to enhancing the uptime, reliability, and performance of connected equipment. This position operates within a growing digital solutions unit focused on broadening connected fleet capabilities and refining the operational experience for users of telematics and remote monitoring tools.
The work environment is collaborative and cross-functional, connecting teams across Product, Engineering, IT, Service, Customer Success, and regional divisions to address connectivity hurdles and scale asset monitoring. Ideal candidates are organized professionals who can methodically troubleshoot technical problems, coordinate corrective measures across departments, and generate clear executive reports on fleet communication health.
This long-term contract position is currently slated to run through December 2027 with potential for extension. It offers direct exposure to digital products, fleet analytics, and customer success operations while helping shape scalable processes for expanding connected equipment populations.
Responsibilities
- Monitor customer fleet connectivity and spot telematics devices failing to communicate properly
- Examine connectivity breakdowns and execute structured root-cause analysis across firmware, hardware, power, networks, device configurations, SIM cards, installations, and customer infrastructure
- Confirm communication between cloud environments, customer networks, and telematics hardware
- Collaborate with Product, Engineering, Service, IT, Customer Success, and regional groups to resolve issues and coordinate fixes
- Study fleet health, recurring failures, and connectivity trends to pinpoint systemic improvements
- Rank incidents according to business priorities, operational importance, and customer impact
- Monitor corrective actions until resolved and deliver reports on fleet communication status
- Create executive summaries detailing operational trends, significant connectivity risks, and recurring problems
- Assist with operational readiness and customer onboarding for new connected-fleet rollouts
- Refine installation practices, standardized procedures, troubleshooting documentation, and workflows
- Find ways to automate reporting, analysis, and connectivity tracking
- Aid cross-functional digital projects and Customer Success initiatives as the user base scales
Requirements
- W2 employment only with no C2C or 1099 arrangements
- Ability to troubleshoot intricate technical challenges and identify root causes across various potential failure points
- Experience looking at system reports, operational data, connectivity trends, or device status to spot abnormalities
- Understanding of how cloud environments and networks facilitate communication for connected devices
- Skill in isolating issues among firmware or software, hardware, network, power, SIM cards, configuration, installation, and customer environments
- Analytical and problem-solving capabilities to investigate issues methodically rather than immediately escalating them
- Capacity to coordinate resolution efforts involving both technical and nontechnical personnel
- Communication and reporting capabilities to distill technical findings for leadership and business stakeholders
Qualifications
- Experience supporting IoT, telematics, connected devices, networking, fleet connectivity, digital products, or related technical fields
- Background supporting Customer Success operations, customer onboarding, process improvement, or technical operations
- Familiarity with connected-equipment analytics, reporting platforms, monitoring tools, or automation
Core Skills
Benefits
- Remote work opportunity supporting global connected-fleet operations
- Long-term contract expected to run through December 2027 with extension potential
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position supporting global connected-fleet operations.
What type of employment is this?
This is a W2 long-term contract opportunity expected to continue through December 2027, with the potential for extension. C2C and 1099 arrangements are not accepted.
What is the salary for this role?
The salary or compensation details are not specified in the job posting.
What qualifications are preferred for applicants?
Strongly preferred backgrounds include experience supporting telematics, IoT, connected devices, fleet connectivity, or networking environments. Additional experience in customer onboarding, process improvement, automation, and technical operations is considered a plus.
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