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Fieldwire by HiltiConstruction Success Team Manager
Fieldwire by Hilti is seeking a remote Construction Success Team Manager to direct a multi-segment group of Customer Success Managers covering strategic accounts, mid-market clients, and…
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About this role
Construction Success Team Manager at Fieldwire by Hilti is a full-time role. Work arrangement: Remote. Location: Applicants in Australia only. No salary is shown in this listing. It was posted on Oct 2, 2026. This listing is paused and not taking applications at the moment.
Job Description
Fieldwire by Hilti is seeking a remote Construction Success Team Manager to direct a multi-segment group of Customer Success Managers covering strategic accounts, mid-market clients, and Australia-based operations. In this leadership position, you will oversee customer retention, driving product adoption, managing team performance, and building scalable internal processes. You will serve as a primary partner to departments like Product, Sales, Solutions Engineering, and Support while advocating for the voice of the customer.
This role is ideal for an experienced customer success leader who understands jobsite realities and wants to shape the future of construction technology. Fieldwire provides a field-first digital platform utilized on over four million projects worldwide, helping contractors, owners, and office crews remain aligned through transparent task tracking and plan sharing.
The position operates in a fully remote capacity across the United States. Fieldwire offers an estimated base salary ranging from $120,000 to $150,000, along with a corporate bonus eligibility of up to 30%. The hiring process takes candidate skills, geographic location, and prior experience into account.
Responsibilities
- Manage and mentor a team of Customer Success Managers across strategic, mid-market, and Australian segments
- Track, measure, and report on performance OKRs, KPIs, user adoption metrics, and retention goals
- Handle complex client escalations, executive situations, and major account strategies
- Oversee the complete employee lifecycle including recruitment, onboarding, performance evaluations, and talent planning
- Refine internal playbooks, documentation, and customer success workflows
- Partner with Sales, Support, Product, Marketing, Operations, and Solutions Engineering teams on cross-functional initiatives
Requirements
- At least 6 years of professional background in Customer Success, SaaS, consulting, account management, or construction technology
- Minimum 2 years of people management experience leading senior individual contributors or multi-segment teams
- Demonstrated ability to drive business results and lead distributed teams in a fast-paced environment
- Strong project management skills, operational rigor, and data-driven decision capabilities
Qualifications
- Previous experience with Fieldwire, standard construction workflows, or customer success leadership within the construction tech sector
Core Skills
Benefits
- Estimated base salary range of $120,000 to $150,000 depending on location and experience
- Corporate bonus eligibility of up to 30%
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote within the United States.
What is the salary range for the Construction Success Team Manager?
The estimated base pay ranges from $120,000 to $150,000 per year, with actual offers depending on factors such as location, skills, and experience.
Are bonuses offered for this role?
Yes, you may be eligible for a corporate bonus that ranges up to 30%.
What kind of experience is required?
Candidates must have at least six years of professional experience in customer-facing roles like SaaS, consulting, or account management, plus a minimum of two years in people management.
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