Remote opportunity at
Two Harbors Investment Corp.Content Strategy & Writer - Servicing
Two Harbors Investment Corp. seeks a Content Strategy & Writer to shape customer communications across the omnichannel experience at RoundPoint Mortgage Servicing. This remote position involves…
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About This Role
Two Harbors Investment Corp. seeks a Content Strategy & Writer to shape customer communications across the omnichannel experience at RoundPoint Mortgage Servicing. This remote position involves designing and maintaining messaging across email, SMS, print, IVR, chat, websites, and portals to simplify the mortgage servicing journey. The professional in this role will partner with business, product, technology, operations, and compliance teams to transform technical terminology into straightforward, accessible language for consumers.…
Job Description
Two Harbors Investment Corp. seeks a Content Strategy & Writer to shape customer communications across the omnichannel experience at RoundPoint Mortgage Servicing. This remote position involves designing and maintaining messaging across email, SMS, print, IVR, chat, websites, and portals to simplify the mortgage servicing journey. The professional in this role will partner with business, product, technology, operations, and compliance teams to transform technical terminology into straightforward, accessible language for consumers.
The ideal candidate possesses a strong background in professional writing, content creation, and strategy within a corporate environment. Duties include defining communication approaches, upholding brand standards, tracking content performance metrics, and coordinating review workflows. Two Harbors Investment Corp. operates as a publicly traded residential mortgage real estate investment trust, while RoundPoint manages a substantial subservicing loan portfolio.
Responsibilities
- Write, edit, and update customer-facing materials across multiple communication channels
- Define content strategies that balance consumer needs with business objectives
- Simplify complex mortgage concepts and regulatory details into consumer-friendly terms
- Ensure consistent application of brand voice, tone, and messaging standards
- Partner with cross-functional teams including product, technology, operations, compliance, and legal
- Manage content inventories, documentation, and review processes throughout the lifecycle
- Evaluate messaging effectiveness using analytics, testing results, and customer feedback
Requirements
- At least 5 years of professional experience in content development, writing, communications, or strategy
- Demonstrated ability to convert complex information into clear and concise language
- Critical-thinking and analytical skills for identifying communication needs and gaps
- Organizational abilities with attention to detail and capability to handle multiple priorities
- Familiarity with regulatory and compliance standards for customer communications
- Working knowledge of Microsoft Word, PowerPoint, and Excel
Qualifications
- Bachelor's degree in communications, English, journalism, marketing, public relations, or a related field
- Prior experience working in mortgage servicing or the financial services sector
- Experience with digital communication channels, content management systems, and analytics tools
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting designates this role as remote.
What is the employment type?
The posting specifies that this is a regular, full-time position.
What salary is offered for this role?
The posting does not specify a salary.
What education or background is preferred?
A bachelor's degree in a related field such as communications, English, journalism, marketing, or public relations is preferred, along with mortgage servicing or financial services experience.
Sample Interview Questions
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