Remote opportunity at
Maven ClinicConversational AI & UX/Product Copywriter (Contract)
Maven Clinic is seeking a Conversational AI and UX/Product Copywriter on a contract basis to define the voice and tone of the company's product features and…
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About This Role
Maven Clinic is seeking a Conversational AI and UX/Product Copywriter on a contract basis to define the voice and tone of the company's product features and AI agents. This role is ideal for a writer with a strong background in conversation design and user experience copywriting within digital health or AI products. Maven Clinic operates the world's largest virtual clinic for family and women's health, partnering with over two thousand…
Job Description
Maven Clinic is seeking a Conversational AI and UX/Product Copywriter on a contract basis to define the voice and tone of the company's product features and AI agents. This role is ideal for a writer with a strong background in conversation design and user experience copywriting within digital health or AI products. Maven Clinic operates the world's largest virtual clinic for family and women's health, partnering with over two thousand three hundred health plans and employers to offer end-to-end care programs.
In this hands-on, highly autonomous position, the copywriter will evaluate real agent interactions, refine the emotional register, and establish clear language principles for LLM-generated responses. Responsibilities include shaping AI positioning, crafting onboarding and care plan screen copy, naming features and agents, and collaborating across engineering, clinical, product, and legal teams. The contractor will commit twenty hours per week for a three-month duration, with potential for extension based on business needs and fit.
Responsibilities
- Review actual AI agent conversations and provide feedback regarding emotional register, tone, word choice, and reading level
- Establish and champion brand voice and language principles tailored to LLM response limitations
- Consolidate feedback from clinical, product, engineering, brand, and coaching stakeholders into prioritized themes and decisions
- Collaborate with clinical and engineering teams to analyze conversation performance and improve future prompts and evaluations
- Advise on agent response structure, such as follow-up questions and option offerings
- Position AI features within the product, write disclaimers, and handle member education language
- Compose and polish user experience copy for onboarding flows, navigation, care plans, empty states, error states, and CTAs
- Name features, programs, products, and agents using a structured generation and screening process
- Document tone frameworks, conversation theme summaries, naming structures, and language patterns
- Participate in weekly check-ins and brainstorm sessions
Requirements
- Minimum of five years of experience in product copywriting or UX writing
- Direct working history in conversation design or LLM-powered artificial intelligence products
- Online portfolio demonstrating relevant work
- Experience reviewing real user feedback or conversations to distill actionable themes for engineering teams
- Active work authorization in the United States
Qualifications
- Direct background in digital health or healthcare artificial intelligence
- Experience working alongside legal compliance and clinical stakeholders
- Familiarity with naming products, programs, or features
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the compensation for this role?
The hourly pay rate ranges from USD 90 to 100 per hour.
How long is the contract duration?
The position is expected to last for 3 months, with the potential for extension depending on business needs and fit.
What is the expected time commitment?
The expected time commitment is 20 hours per week.
Are benefits provided for this contract position?
The job posting states that benefits such as platform access, paid parental leave, professional development stipends, and 401(k) matching apply to US-based full-time employees only, and 1099 contract providers are ineligible.
Sample Interview Questions
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