Remote opportunity at
TurnitinCopy of Implementation Consultant (Australia Remote)
Turnitin is seeking an Implementation Consultant to join its Onboarding and Professional Services team, focusing on the Asia-Pacific region. Operating within a remote-first culture, this full-time…
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About This Role
Turnitin is seeking an Implementation Consultant to join its Onboarding and Professional Services team, focusing on the Asia-Pacific region. Operating within a remote-first culture, this full-time role involves delivering onboarding and implementation support to new clients and academic institutions. The chosen professional will help implement assessment and academic integrity technology solutions, guide change management processes, monitor product adoption, and lead administrator orientations. Turnitin is a recognized innovator in global education…
Job Description
Turnitin is seeking an Implementation Consultant to join its Onboarding and Professional Services team, focusing on the Asia-Pacific region. Operating within a remote-first culture, this full-time role involves delivering onboarding and implementation support to new clients and academic institutions. The chosen professional will help implement assessment and academic integrity technology solutions, guide change management processes, monitor product adoption, and lead administrator orientations.
Turnitin is a recognized innovator in global education that has partnered with academic institutions, corporations, and publishers for over 25 years. The organization provides learning integrity solutions across more than 185 countries, utilizing products such as Turnitin Feedback Studio, Gradescope, ExamSoft, Originality, and iThenticate. Team members work collaboratively within a global organization spanning over 35 countries, united by a mission to protect authentic education and improve learning outcomes.
This position suits an experienced professional with a background in educational technology or instruction who excels at managing high-level institutional relationships and guiding technical integrations. Responsibilities include coordinating implementation schedules, acting as a trusted product advisor, assessing client needs to recommend best practices, and partnering cross-functional with internal engineering, UX, sales, and product management teams. The role also requires driving project timelines, preventing customer churn, and participating in team projects to enhance internal onboarding processes.
Responsibilities
- Coordinate with onboarding consultants and internal stakeholders to ensure smooth technical implementations while meeting client expectations
- Utilize project scheduling and control tools to monitor project plans, drive timelines, and hold internal and external teams accountable
- Lead virtual or onsite meetings and distribute communications to appropriate team members
- Act as an expert and trusted advisor for all company products and learning management system integrations
- Deliver administrator orientations to new and existing clients
- Evaluate customer educational, assessment, and technical needs to recommend best practice configuration solutions
- Act as a liaison between users and technical teams to share product updates and technical improvements
- Collaborate cross-functionally with sales, user experience, product management, and engineering teams
- Support the sales team with specialist integration-related queries and advice
- Facilitate customer interactions with support and onboarding teams when necessary
- Assist in developing processes to improve onboarding tasks and collaborate with account management to prevent churn and increase uptake
- Provide customer feedback and requirements to the product team
Requirements
- Three to five years of experience in educational technology as an implementation consultant, customer success manager, onboarding specialist, vendor account manager, or technology specialist
- Alternatively, three to five years of experience in education as an instructional technology specialist, instructional designer, or technology staff member
- Excellent written and verbal communication skills alongside compelling presentation abilities for online and in-person delivery
- Proven capability to manage high-level relationships within an institution or system
- Ability to collaborate effectively with internal teams for customer benefit
- Ability to manage multiple projects concurrently
- Ability to travel for on-site client visits or conferences as needed
Qualifications
- Experience in the higher education market
- Experience with third-party integrations
- Experience working with artificial intelligence solutions and automation tools
- Familiarity with the ethical use of artificial intelligence in education and professional settings, including responsible guidance on privacy, appropriate use, and academic integrity
Core Skills
Benefits
- Remote-first work culture
- Health care coverage
- Education reimbursement
- Competitive paid time off
- Self-care days
- National holidays
- Two founder days plus Juneteenth observed
- Paid volunteer time
- Charitable contribution match
- Monthly wellness or home office reimbursement
- Access to the Modern Health mental health platform
- Parental leave
- Retirement plan with match or contribution
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, Turnitin operates under a remote-first culture for this position, though the role may require travel for on-site client visits or conferences as needed.
What is the employment type?
The posting does not specify whether the employment type is full-time or part-time.
What experience is required for the Implementation Consultant role?
Candidates must have three to five years of experience in educational technology in roles such as implementation consultant or customer success manager, or equivalent experience in education as an instructional designer or technology specialist.
What is the salary for this position?
The salary is not stated in the job posting.
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