Remote opportunity at
20four7VACPT-11625 Patient Relations & Administrative Virtual Assistant
20four7VA is seeking an independent contractor for the role of Patient Relations & Administrative Virtual Assistant (CPT-11625) to provide remote support to global clients, specifically focusing…
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About This Role
20four7VA is seeking an independent contractor for the role of Patient Relations & Administrative Virtual Assistant (CPT-11625) to provide remote support to global clients, specifically focusing on markets like the United States, United Kingdom, Canada, and Australia. In this engagement, the contractor will support a growing Texas-based men's health clinic operating under the GameDay Men's Health brand, which specializes in cash-pay services such as testosterone and weight-loss treatments. The virtual…
Job Description
20four7VA is seeking an independent contractor for the role of Patient Relations & Administrative Virtual Assistant (CPT-11625) to provide remote support to global clients, specifically focusing on markets like the United States, United Kingdom, Canada, and Australia. In this engagement, the contractor will support a growing Texas-based men's health clinic operating under the GameDay Men's Health brand, which specializes in cash-pay services such as testosterone and weight-loss treatments. The virtual assistant helps lighten the administrative workload carried by clinical staff.
The role involves managing patient communication, following up with warm leads, confirming appointments, tracking billing, and maintaining recurring administrative workflows. The ideal candidate possesses strong telephone customer service capabilities, excellent spoken and written English proficiency, and the ability to build rapport with patients while keeping precise records.
Responsibilities
- Answer incoming calls and handle routine patient inquiries
- Contact warm leads who submit inquiries through advertising or the website
- Explain service offerings, pricing structures, and appointment choices using approved guidance
- Schedule initial consultations and appointments for prospective clients
- Follow up with new and returning patients regarding next steps and outstanding questions
- Escalate clinical or treatment inquiries to authorized medical personnel
- Confirm upcoming appointments and patient attendance status
- Follow up on incomplete intake forms and necessary documentation
- Coordinate appointment updates, reminders, and routine treatment follow-ups
- Keep patient notes, communication logs, active classifications, and census records accurate and organized
- Follow up regarding past-due invoices, track payment status, and flag unresolved billing issues
- Provide regular status updates to clinic management regarding tasks and follow-ups
Requirements
- Strong phone-based customer service experience
- Excellent spoken and written English
- Strong data-entry and record-management skills
- Ability to maintain patient confidentiality and adhere to privacy procedures
- HIPAA certification
- Native or near-native English accent required, though bilingual English and Spanish candidates will also be considered
Qualifications
- Warm-lead follow-up experience
- Administrative or patient-coordination experience
- Background in healthcare, medical offices, or the wellness industry
- Experience with CRM or patient-management systems
- Billing follow-up or accounts-receivable experience
- Part-time weekend availability
Core Skills
Benefits
- Competitive rates
- Weekly payments
- Free training and upskilling
- Constant support and guidance
- A vibrant community
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, 20four7VA seeks offshore independent contractors to deliver remote services to clients worldwide.
What is the employment type?
This is an independent contractor opportunity governed by an independent contractor agreement, Master Services Agreement, and Statement of Work, rather than an offer of employment.
What are the working hours?
The contracted hours are 32 hours per week, scheduled Tuesday through Friday for 8 hours per day during clinic operating hours in Central Standard Time.
What is the salary for this role?
The specific salary or rate amount is not stated in the job posting, though the company offers competitive rates paid weekly.
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