Remote opportunity at
BondoraCRM Manager
Bondora seeks a CRM Manager to join its CRM & Customer Value team on a remote basis. Founded in 2008, Bondora is a financial technology company…
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About This Role
Bondora seeks a CRM Manager to join its CRM & Customer Value team on a remote basis. Founded in 2008, Bondora is a financial technology company dedicated to making financial services accessible, transparent, and easy for customers throughout Europe. The company has served over 700,000 clients and is currently working toward a banking license to expand its lending operations and product offerings across additional European Union markets. In this role,…
Job Description
Bondora seeks a CRM Manager to join its CRM & Customer Value team on a remote basis. Founded in 2008, Bondora is a financial technology company dedicated to making financial services accessible, transparent, and easy for customers throughout Europe. The company has served over 700,000 clients and is currently working toward a banking license to expand its lending operations and product offerings across additional European Union markets.
In this role, the successful candidate will design and manage customer lifecycle journeys using Braze, covering areas from initial application and onboarding to repeat loans, add-ons, and payment difficulties. Operating as one of three CRM Managers reporting to the Head of CRM & Customer Value, this position involves prioritizing initiatives based on financial value, ensuring zero customer-facing errors through quality assurance, maintaining regulatory compliance, and managing data reliability. The ideal professional brings a strong background in lifecycle marketing and execution within messaging platforms.
Candidates can expect a compensation and benefits package that includes private health insurance compensation, 5 weeks of annual leave, share options, a hobby grant, and mental healthcare support, alongside a professional environment aimed at career development and revenue growth.
Responsibilities
- Build and execute customer journeys in Braze covering the full lifecycle from onboarding and repeat loans to payment difficulties
- Perform rigorous quality assurance prior to launching any customer-facing campaigns
- Design lifecycle journeys incorporating triggers, timing, cadence, fallback channels, stop rules, and appropriate handovers
- Implement control or holdout groups for every journey and measure outcomes based on business results like signed loans and revenue
- Prioritize upcoming tasks according to financial value in euros and loans rather than message volume
- Handle compliance and risk suppression by respecting user consent, adhering to message classifications, and withholding commercial messaging from customers facing payment risks
- Validate tracking events and attributes to keep data reliable while escalating upstream issues when necessary
- Migrate legacy messaging operations into Braze and follow shared team intake protocols
Requirements
- Minimum of 5 years of hands-on experience working in CRM or lifecycle marketing
- Practical production experience using Braze or a similar platform such as Iterable, Customer.io, or Salesforce Marketing Cloud to build journeys, segmentation, and triggers
- Expertise in designing customer-centric lifecycle journeys rather than fixed sequences
- Demonstrated experience with experimentation through holdout testing and analyzing business metrics
- Capability to pull and analyze data independently using SQL or product analytics tools
- Familiarity with working across email, SMS, and WhatsApp channels with localizable content
- High ownership mindset and willingness to drive cross-functional alignment with Product, Legal, Risk, and Engineering teams
Qualifications
- Prior working experience within lending, fintech, or recurring-revenue business models
Core Skills
Benefits
- Competitive salary
- 5 weeks of vacation
- Private healthcare compensation
- Hobby grant
- Mental healthcare support
- Share options
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly lists the location as remote.
What is the employment type?
The position is full-time.
What is the salary for this role?
The job posting does not specify a salary.
What platform does Bondora use for CRM operations?
Bondora's CRM runs on Braze.
What does the hiring process look like?
The recruitment steps include interviews with the recruiter, CMO, CEO, Chief of People, a home task, and Alva Labs personality and logic assessments.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.