Opportunity at
TamaraCustomer Care - Trainer
Tamara, a fintech platform serving millions of users in Saudi Arabia, the UAE and Kuwait, is hiring a full-time Customer Care Trainer. According to the posting,…
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About This Role
Tamara, a fintech platform serving millions of users in Saudi Arabia, the UAE and Kuwait, is hiring a full-time Customer Care Trainer. According to the posting, partners include retailers such as SHEIN, Jarir, noon, IKEA, eXtra and Farfetch, along with thousands of small and medium businesses. The trainer delivers programs that help Customer and Partner Care teams provide excellent service, helps new staff settle in, and keeps existing staff learning…
Job Description
Tamara, a fintech platform serving millions of users in Saudi Arabia, the UAE and Kuwait, is hiring a full-time Customer Care Trainer. According to the posting, partners include retailers such as SHEIN, Jarir, noon, IKEA, eXtra and Farfetch, along with thousands of small and medium businesses. The trainer delivers programs that help Customer and Partner Care teams provide excellent service, helps new staff settle in, and keeps existing staff learning across care operations.
Core work is instructor-led training for new hires and existing teams. Sessions address product knowledge, tools, workflows, service skills for customers and partners, communication, company policies, and launches of new products or features. The trainer keeps sessions engaging and interactive, with a clear focus on learning objectives.
The trainer runs onboarding for new care representatives so they can start handling interactions, and reinforces key processes as they move into live operations. Refresher sessions target gaps and operational changes, relying on guided practice and role-play scenarios.
The role also measures training effectiveness through participant and stakeholder feedback and shares improvement ideas with the Training Design team. It keeps materials current, flags unclear content for review, observes live interactions where useful, and works closely with operations leaders and subject-matter experts to stay aligned with process changes.
The posting asks for two to three years of full-time training experience in customer, partner or service support. Strong training and development skills, excellent verbal and written communication, a solid understanding of care best practices and strong organizational skills are required. A train-the-trainer certification is a strong plus.
Responsibilities
- Deliver instructor-led training to new hires and existing care teams.
- Teach product knowledge, systems, workflows, service skills and company policies.
- Run onboarding for new care representatives and support the move to live operations.
- Hold refresher and targeted sessions for knowledge gaps and operational changes.
- Reinforce learning through coaching, exercises and scenario-based practice.
- Collect feedback and assess training effectiveness with the Training Design team.
- Keep training materials current and flag unclear content for review.
- Observe customer interactions to find learning opportunities and give feedback.
- Keep pace with product releases, workflow revisions and service expectations.
Requirements
- Two to three years of full-time training experience in customer, partner or service support.
- Strong training and development skills, including assessing training needs and evaluating results.
- Excellent verbal and written communication.
- Thorough knowledge of care-service fundamentals and good practice.
- Strong organizational skills for managing schedules, materials and resources.
- Flexibility when priorities, tools or procedures shift.
Qualifications
- Train-the-trainer (TOT) certification, which is a strong plus.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What experience is required?
The posting requires two to three years of full-time training experience in customer, partner, customer service or related support roles.
Is a train-the-trainer certification needed?
It is not required, but the posting describes TOT certification as a strong plus.
Where is the role based?
The posting does not specify a city or work location.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
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