Remote opportunity at
SmartlyCustomer Delivery Manager
Smartly is seeking a Customer Delivery Manager to oversee end-to-end delivery across creative, media, and smart services workstreams. In this role, the individual will coordinate cross-functional…
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About This Role
Smartly is seeking a Customer Delivery Manager to oversee end-to-end delivery across creative, media, and smart services workstreams. In this role, the individual will coordinate cross-functional stakeholders, maintain project momentum, track timelines, and ensure creative outputs meet strategic objectives and quality standards. Smartly operates as an AI-powered advertising technology company that integrates media, creative, and intelligence, managing ad spend and campaigns for global brands across major platforms like Facebook, Google,…
Job Description
Smartly is seeking a Customer Delivery Manager to oversee end-to-end delivery across creative, media, and smart services workstreams. In this role, the individual will coordinate cross-functional stakeholders, maintain project momentum, track timelines, and ensure creative outputs meet strategic objectives and quality standards. Smartly operates as an AI-powered advertising technology company that integrates media, creative, and intelligence, managing ad spend and campaigns for global brands across major platforms like Facebook, Google, Instagram, Pinterest, Snap, and TikTok.
This position is suited for professionals with a strong background in digital advertising who can manage complex project workflows, handle client communication, and thrive in a fast-paced environment. Smartly is a multinational organization composed of over 750 employees spanning 13 countries.
Responsibilities
- Manage the complete end-to-end creative delivery process from briefing to production, QA, launch, and reporting
- Engage and collaborate on a daily basis with internal teams
- Prepare reports and deliver insights
- Execute activities adhering to best practices and standard operating procedures
- Self-manage tasks and time to meet critical deadlines
- Confirm and oversee project turnaround times and timelines
- Perform quality assurance checks on storyboards, mocks, and final creatives
- Construct campaign structures such as decision trees to ensure media and creative alignment
- Verify that creative strategies are deliverable and efficiently executed
- Apply industry and platform knowledge to generate ideas
Requirements
- Possess at least 3 years of project management experience
- Have a minimum of 3 years of experience in digital advertising with a media background in social or programmatic
- Demonstrate proficiency in Microsoft Excel and/or Google Sheets for project data, reporting, and tracking
- Demonstrate flawless written and verbal communication skills
- Be available to work NORAM working hours from 8:00pm to 5:00am
- Work in a hybrid setup
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours for this role?
The posting specifies that this position is amenable to NORAM working hours, from 8:00 pm to 5:00 am.
What experience is required for the Customer Delivery Manager position?
Candidates must have at least three years of project management experience and three years of experience in digital advertising with a media background in social or programmatic channels.
What is the location or remote policy for this role?
The job posting states that the position operates in a hybrid setup.
What is the salary for this position?
The job posting does not specify a salary.
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