Remote opportunity at
Noah MedicalCustomer Education Manager - West Coast
Noah Medical develops advanced robotic platforms focused on early diagnosis and patient treatment across multiple clinical indications. The commercial organization seeks a Customer Education Manager to…
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About This Role
Noah Medical develops advanced robotic platforms focused on early diagnosis and patient treatment across multiple clinical indications. The commercial organization seeks a Customer Education Manager to operate on the West Coast, ideally residing near San Francisco. This remote-based position involves directing account launches, product demonstrations, and training programs while aligning with regional sales goals. This role suits professionals with a background in healthcare, biotechnology, or medical devices who excel at…
Job Description
Noah Medical develops advanced robotic platforms focused on early diagnosis and patient treatment across multiple clinical indications. The commercial organization seeks a Customer Education Manager to operate on the West Coast, ideally residing near San Francisco. This remote-based position involves directing account launches, product demonstrations, and training programs while aligning with regional sales goals.
This role suits professionals with a background in healthcare, biotechnology, or medical devices who excel at teaching adult learners and managing complex projects. Daily duties require coordinating closely with the Area Vice President, conducting virtual and in-person instruction for medical teams, executing Galaxy System demonstrations, and evaluating customer readiness. Professionals in this role will also update educational resources, track event logistics, and maintain precise training records.
Candidates must possess flexibility for short-notice travel, evening or weekend shifts, and the physical capacity to lift up to 30 pounds. Noah Medical is an Equal Opportunity Employer offering comprehensive benefits including health insurance, retirement plans, paid time off, equity programs, and professional development opportunities. Compensation ranges from USD 105,000 to 130,000 per year, determined by individual qualifications and location.
Responsibilities
- Collaborate with the Area Vice President to schedule account launches, training sessions, and product demonstrations supporting regional sales goals.
- Instruct physicians and support personnel through virtual and in-person lessons, practical exercises, and skills evaluations.
- Conduct Galaxy System demonstrations alongside Sales and Clinical Sales teams using approved product messaging.
- Supervise initial account training and assist during the first day of clinical cases.
- Review customer readiness records, evaluate competency levels, and authorize independence based on official standards.
- Develop and revise approved educational materials, digital learning assets, and skills assessments.
- Handle event preparation, equipment testing, and logistical arrangements while adhering to deadlines and budgets.
- Maintain up-to-date training logs and utilize customer feedback to refine educational program quality.
Requirements
- Minimum of five years of experience within healthcare, biotechnology, pharmaceuticals, or medical devices.
- At least two years of direct experience in training, clinical education, learning and development, or working as a clinical specialist.
- Strong technical and clinical background with project management and problem-solving abilities.
- Proficiency in Google Workspace and Microsoft Office applications.
- Reside on the United States West Coast, with a preference for candidates based in San Francisco and near a major airport.
- Available to work evenings or weekends and travel on short notice.
- Capacity to lift up to 30 pounds with or without accommodation.
- Legal eligibility to work in the United States.
Qualifications
- Bachelor degree in a relevant field or equivalent professional experience.
- Prior background in medical robotics, navigational technologies, or bronchoscopy.
- Familiarity with simulation training methods, learning management systems, or educational content development tools.
Core Skills
Benefits
- Annual salary ranging from USD 105,000 to 130,000.
- Comprehensive health insurance including medical, dental, vision, HSA, and FSA options.
- Equity and bonus programs along with stock purchase plans.
- Company-paid and supplemental life insurance plus disability coverage.
- Mental health support programs, legal insurance, and pet insurance.
- 12 or more paid holidays, flexible time off, sick time, and paid parental leave.
- Tuition reimbursement and learning development opportunities including on-demand training and book reimbursement.
- In-office perks such as lunch stipends, snacks, beverages, and organized social events.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote and requires the candidate to reside on the U.S. West Coast, preferably near San Francisco and close to a major airport.
What is the salary for this role?
The annual pay range for this position is USD 105,000 to 130,000, with actual compensation adjusted based on skills, education, experience, and location.
What are the travel and physical requirements?
The job requires flexibility for occasional travel on short notice, availability to work during evenings or weekends, and the ability to lift up to 30 pounds with or without reasonable accommodation.
Sample Interview Questions
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