Remote opportunity at
AsanaCustomer Enablement Manager
Asana is seeking a Customer Enablement Manager to join its team as a senior individual contributor. This position is remote and open to individuals located within…
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About This Role
Asana is seeking a Customer Enablement Manager to join its team as a senior individual contributor. This position is remote and open to individuals located within the Pacific or Mountain Standard time zones. In this role, you will partner with complex enterprise accounts to reshape how organizations handle work. You will manage a portfolio of strategic customers, delivering discovery sessions, workflow consulting, change management, strategic guidance, and scalable education to…
Job Description
Asana is seeking a Customer Enablement Manager to join its team as a senior individual contributor. This position is remote and open to individuals located within the Pacific or Mountain Standard time zones. In this role, you will partner with complex enterprise accounts to reshape how organizations handle work. You will manage a portfolio of strategic customers, delivering discovery sessions, workflow consulting, change management, strategic guidance, and scalable education to foster adoption and business outcomes. Collaborating closely with sales, customer success, and services teams, you will identify adoption barriers and recommend strategies incorporating AI-enabled ways of working.
Asana provides a platform for human and AI collaboration utilized by millions of teams globally. Recognized by Fortune, Forbes, Fast Company, and Gartner, the company maintains an office-centric culture while incorporating hybrid elements across its international offices. This opportunity suits an experienced professional with a background in customer-facing roles within the SaaS industry who excels at navigating multi-stakeholder environments and translating technology capabilities into practical business solutions.
Responsibilities
- Manage a portfolio of strategic enterprise customers through discovery, planning, delivery, and measurement
- Partner with internal teams to diagnose adoption barriers and recommend AI-enabled workflow strategies
- Facilitate workflow consultations, strategic workshops, and executive-level discussions
- Assess enablement impact using engagement and adoption metrics to refine customer plans
- Identify account expansion opportunities and risks while supporting commercial retention goals
Requirements
- At least six years of professional experience in customer enablement, customer success, strategic consulting, change management, implementation, or professional services
- Background in independently guiding complex enterprise customer engagements within the SaaS sector
- Experience engaging executive stakeholders and building consensus across diverse groups
- Demonstrated project and portfolio management capabilities handling multiple customer accounts
- Strong commercial acumen connecting customer value, retention, and organizational change
Qualifications
- Product and technical curiosity with the capacity to rapidly master new technologies and AI capabilities
Core Skills
Benefits
- Comprehensive compensation package including base salary and potential equity or incentive pay
- Mental health, wellness, and fitness benefits
- Career coaching and support
- Inclusive family building benefits
- Long-term savings or retirement plans
- In-office culinary options tailored to dietary preferences
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, this is a remote position that is open to employees based in the Pacific or Mountain Standard time zones.
What is the salary for this position?
The specific salary range is not stated in the posting, though the company notes compensation includes base salary, potential equity, and benefits.
What level of experience is required?
Candidates must have at least six years of experience in customer enablement, customer success, strategic consulting, implementation, change management, professional services, or a related customer-facing role.
What type of employment is this?
The posting specifies that this is a full-time employment opportunity.
Sample Interview Questions
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