Remote opportunity at
LadderCustomer Experience Associate
Ladder is seeking a Customer Experience Associate to join their remote team on a full-time basis. Ladder operates in the life insurance sector, utilizing artificial intelligence…
Career Tools
About This Role
Ladder is seeking a Customer Experience Associate to join their remote team on a full-time basis. Ladder operates in the life insurance sector, utilizing artificial intelligence and real-time underwriting to simplify and accelerate the application process for consumers. In this position, you will act as a primary representative for the company, assisting clients through phone and email channels while educating them on life insurance options. This role is well-suited for…
Job Description
Ladder is seeking a Customer Experience Associate to join their remote team on a full-time basis. Ladder operates in the life insurance sector, utilizing artificial intelligence and real-time underwriting to simplify and accelerate the application process for consumers. In this position, you will act as a primary representative for the company, assisting clients through phone and email channels while educating them on life insurance options.
This role is well-suited for individuals with a strong background in client support who possess high emotional intelligence and an adaptable, startup-friendly mindset. The position requires daily availability from 8:00 am to 5:00 pm in either the Central or Mountain time zones. Candidates must be physically located in one of the specific states where the company is currently hiring, which include Colorado, Iowa, Kansas, Minnesota, Texas, and Wisconsin.
As an associate, you will handle inquiries from start to finish, coordinate with the underwriting department to help clients fulfill application requirements, and serve as an internal advocate for consumer needs. The hourly base pay for this role ranges from $22.31 to $27.84, with exact compensation depending on work location, skills, and experience. In addition to hourly pay, the position includes eligibility for equity options and a comprehensive benefits package designed to support health, retirement, and work-life balance.
Responsibilities
- Deliver consistent and accurate customer support across telephone and email channels
- Educate consumers regarding life insurance products and application procedures
- Coordinate with underwriting and internal departments to help clients finalize applications
- Advocate for consumer needs by sharing feedback with internal stakeholders to enhance the user journey
- Identify and execute opportunities to increase the overall impact of the customer experience team
Requirements
- Minimum of two years working in a client-facing position, ideally within a technical sector
- Demonstrated ability to manage client support duties over phone or email according to a set schedule
- High emotional intelligence and a commitment to resolving customer issues independently from start to finish
- Startup mentality with the capacity to adjust swiftly to organizational changes
- Willingness to accept constructive feedback and focus on professional self-improvement
- Physical residency in Colorado, Iowa, Kansas, Minnesota, Texas, or Wisconsin
- Availability to work shifts from 8:00 am to 5:00 pm in either the Central or Mountain time zones
Core Skills
Benefits
- Comprehensive medical, dental, and vision insurance plans for employees and their families
- Flexible paid time off policy, featuring a week-long winter holiday closure
- Competitive stock option packages
- Retirement savings program with a company match up to 4 percent
- Monthly wellness stipend through the Ladder Fit Program
- Ten weeks of paid parental leave for birthing, adopting, and fostering parents
- One-time remote office setup stipend alongside a recurring monthly stipend for home internet and workspace costs
- Participation in virtual company-wide social events
Frequently Asked Questions
Is this position fully remote?
Yes, this is a remote role, but applicants must live in one of the approved states: Colorado, Iowa, Kansas, Minnesota, Texas, or Wisconsin.
What are the required working hours for this role?
Associates must be available to work from 8:00 am to 5:00 pm in either the Central or Mountain time zones.
What is the pay rate for the Customer Experience Associate?
The base pay ranges between $22.31 and $27.84 per hour, with the exact amount determined by geographic location, experience, skills, and business needs.
Does Ladder provide visa sponsorship for this job?
No, Ladder is not currently sponsoring or transferring OPT or H1-B visas for this position.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.