Remote opportunity at
NateraCustomer Experience Associate
Natera is seeking a Customer Experience Associate to join their remote team. In this position, the professional answers inquiries from patients, medical personnel, channel partners, and…
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About This Role
Natera is seeking a Customer Experience Associate to join their remote team. In this position, the professional answers inquiries from patients, medical personnel, channel partners, and sales representatives through telephone and electronic channels. Responsibilities include gathering missing test paperwork, communicating testing updates, processing supply shipments, and directing technical or clinical inquiries to appropriate departments. The candidate must maintain compliance with patient privacy regulations and HIPAA standards when managing protected health…
Job Description
Natera is seeking a Customer Experience Associate to join their remote team. In this position, the professional answers inquiries from patients, medical personnel, channel partners, and sales representatives through telephone and electronic channels. Responsibilities include gathering missing test paperwork, communicating testing updates, processing supply shipments, and directing technical or clinical inquiries to appropriate departments. The candidate must maintain compliance with patient privacy regulations and HIPAA standards when managing protected health information.
Natera functions as a global leader in cell-free DNA testing, focusing on oncology, women’s health, and organ health. The organization strives to integrate personalized genetic testing into standard medical care for earlier interventions. Team members collaborate with statisticians, clinicians, scientists, and business specialists to alter the landscape of genetic disease management.
Responsibilities
- Communicate directly with domestic and international customers via phone and electronic channels to gather missing health, physician, billing, or test request information
- Relay test progress updates and arrange mobile phlebotomy appointments
- Support sales staff by setting up accounts, managing kit requests, and tracking orders
- Handle inbound complaints regarding delayed samples or reports and perform customer verifications
- Maintain complete documentation of all customer interactions and account adjustments
- Mentor and train new personnel
Requirements
- At least two years of prior customer service experience
- Familiarity with customer service practices and phone or written support
- Intermediate proficiency with Google Suite and Microsoft Office applications
- Ability to comply with HIPAA regulations and protect patient health information
Qualifications
- High school diploma or equivalent
- Two- or four-year undergraduate degree or certification
- Multi-lingual skills
- Experience using Salesforce CRM, LIMS, or Twilio
Core Skills
Benefits
- Comprehensive medical, dental, vision, life, and disability coverage for eligible employees and dependents
- Free genetic testing and fertility care benefits for employees and immediate family members
- Pregnancy and baby bonding leave
- 401k plan and commuter benefits
- Employee referral program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote within the United States.
What is the salary range for this role?
The pay range for this remote USA position is $18 to $21 USD per hour, though actual compensation depends on factors such as skills, experience, and certifications.
What education or background is required?
A high school diploma or equivalent is required, alongside a minimum of two years of customer service experience. An undergraduate degree or certification is preferred.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.