Remote opportunity at
PeerspaceCustomer Experience Associate
Peerspace operates an online marketplace for booking event, production, and meeting venues, connecting clients with unique locations globally. The organization seeks a Customer Experience Associate to…
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About This Role
Peerspace operates an online marketplace for booking event, production, and meeting venues, connecting clients with unique locations globally. The organization seeks a Customer Experience Associate to join its remote team on a full-time basis. This entry-level position focuses on managing complex inquiries that require critical thinking, empathy, and problem-solving rather than routine automated replies. In this role, the successful candidate will interact directly with hosts and guests via phone, chat,…
Job Description
Peerspace operates an online marketplace for booking event, production, and meeting venues, connecting clients with unique locations globally. The organization seeks a Customer Experience Associate to join its remote team on a full-time basis. This entry-level position focuses on managing complex inquiries that require critical thinking, empathy, and problem-solving rather than routine automated replies.
In this role, the successful candidate will interact directly with hosts and guests via phone, chat, SMS, and email to mediate booking disputes, process cancellations, and handle adjustments. Responsibilities also include utilizing artificial intelligence tools alongside knowledge bases to draft responses, documenting case notes thoroughly, and monitoring performance metrics. The position requires navigating a specific four-week rotating schedule that includes weekend shifts during the fourth week.
Ideal candidates possess strong written communication skills, technical aptitude, and the ability to work independently to resolve cases. The organization supports a collaborative environment and offers various perks including full medical, dental, and vision coverage, home office equipment stipends, professional development funds, and wellness days. Candidates are encouraged to apply directly through the official careers page.
Responsibilities
- Manage a queue of guest and host conversations across chat, email, phone, and SMS
- Resolve booking conflicts, mediate misunderstandings, and process adjustments and cancellations
- Draft and check responses utilizing AI assist tools and knowledge bases while editing for accuracy and tone
- Identify opportunities to surprise and delight customers
- Escalate recurring issues, confusing policies, and product friction to specialists and leadership
- Meet response-time and quality targets while maintaining detailed case notes
- Participate in team standups and communication channels like Slack
Requirements
- One to two years of experience in customer service, hospitality, support, or a related field
- Strong writing skills with close attention to detail, grammar, and tone
- Ability to carry a case to resolution independently and know when to escalate
- Comfort with technology and willingness to work alongside AI tools
- Capacity to interpret queue and quality metrics
Qualifications
- Experience working with third-party marketplaces
- Previous experience using Intercom
Core Skills
Benefits
- 100 percent employee coverage of medical, dental, and vision insurance
- Annual professional development allowance of 500 dollars
- Discounts on all Peerspace bookings
- Provided laptop, high-resolution display, and home office setup stipend
- Monthly cell phone and internet credit
- Annual in-person company offsite and team-building events
- Company-wide wellness days
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Peerspace is a remote-first company with team members located around the globe.
What is the salary for this role?
The hourly rate for the Customer Experience Associate position is 25.00 dollars per hour.
What is the schedule for this job?
The role follows a four-week rotation where weeks one through three consist of eight-hour days from Monday to Friday. Week four includes eight-hour shifts on Monday and Tuesday, Wednesdays and Thursdays off, and eight-hour shifts from Friday to Sunday.
How should candidates apply for this position?
Candidates must submit their applications exclusively through the official careers page linked in the source posting, as Peerspace does not process applications through personal email or third-party messaging apps.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.