Opportunity at
TheshoptheraCustomer Experience Manager
Theshopthera is seeking a Customer Experience Manager for an on-site position based in Abuja (FCT), with a strong preference for individuals living near Wuse. This full-time…
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About This Role
Theshopthera is seeking a Customer Experience Manager for an on-site position based in Abuja (FCT), with a strong preference for individuals living near Wuse. This full-time role focuses on elevating client satisfaction levels and maintaining high service standards. The person hired into this position will oversee service delivery, address complex customer complaints, and work to improve client retention rates. Additionally, the role involves managing client inquiries and order fulfillment processes…
Job Description
Theshopthera is seeking a Customer Experience Manager for an on-site position based in Abuja (FCT), with a strong preference for individuals living near Wuse. This full-time role focuses on elevating client satisfaction levels and maintaining high service standards.
The person hired into this position will oversee service delivery, address complex customer complaints, and work to improve client retention rates. Additionally, the role involves managing client inquiries and order fulfillment processes efficiently.
This opportunity is well-suited for professionals with prior background in customer service management who want to contribute to Theshopthera operations in Abuja.
Responsibilities
- Manage and improve customer experience satisfaction
- Monitor overall service quality
- Resolve escalated customer complaints
- Drive client retention
- Ensure efficient handling of customer inquiries and orders
Requirements
- Possess an OND, HND, or Bachelor's Degree
- Have 2 to 4 years of relevant work experience
- Live in close proximity to Wuse
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Customer Experience Manager position located?
The role is located in Abuja (FCT), and applicants living close to Wuse are strongly advised to apply.
What is the salary for this position?
The salary ranges from N100,000 to N150,000 monthly.
What educational and experience requirements are needed?
Candidates must hold an OND, HND, or Bachelor's Degree and possess between 2 and 4 years of experience.
What is the employment type?
The posting specifies a full-time, on-site employment type.
Sample Interview Questions
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