Remote opportunity at
MagicSchool AICustomer Experience Operations Manager
MagicSchool AI is a two-year-old company building a generative artificial intelligence platform utilized by over seven million educators globally. The organization seeks a Customer Experience Operations…
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About This Role
MagicSchool AI is a two-year-old company building a generative artificial intelligence platform utilized by over seven million educators globally. The organization seeks a Customer Experience Operations Manager for a remote, full-time position to handle operational systems, workflows, and technical support. This professional will translate changing business needs into structured workflows and prototype artificial intelligence solutions like call summarization and ticket triage. Responsibilities include managing go-to-market systems such as Salesforce, evaluating…
Job Description
MagicSchool AI is a two-year-old company building a generative artificial intelligence platform utilized by over seven million educators globally. The organization seeks a Customer Experience Operations Manager for a remote, full-time position to handle operational systems, workflows, and technical support.
This professional will translate changing business needs into structured workflows and prototype artificial intelligence solutions like call summarization and ticket triage. Responsibilities include managing go-to-market systems such as Salesforce, evaluating software features, writing agent instructions, and building automations. The individual will lead cross-functional projects, manage stakeholder alignment, and maintain reliable reporting and customer experience infrastructure.
The role suits a candidate with relevant operational experience who possesses technical skills in customer relationship management administration, data querying, and prompt engineering. The position offers an opportunity to work on artificial intelligence technology directed at improving efficiency and equity in education.
Responsibilities
- Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements
- Identify and prototype AI-assisted workflows such as call summarization, account health signals, renewal risk flags, and ticket triage
- Evaluate AI features in the go-to-market stack including Salesforce Agentforce, Einstein, Gong, and Intercom
- Provide first-line support for Salesforce and go-to-market systems by independently troubleshooting and resolving issues
- Write and maintain prompts, agent instructions, and reusable templates
- Build, maintain, and document Salesforce flows, automations, and reporting
- Lead cross-functional projects by defining scope, driving stakeholder alignment, and maintaining prioritization
Requirements
- Two to four years of experience in a customer experience, revenue operations, or go-to-market operations role, ideally within software as a service
- Proven experience administering and building in Salesforce including flows, automations, and reporting
- Strong technical troubleshooting skills with the ability to translate business problems into system solutions
- Proficiency in Google Sheets and basic SQL
- Experience managing projects with multiple stakeholders while balancing tradeoffs
- Ability to document, standardize, and scale processes with strong time management and collaboration skills
- Comfort pushing back on stakeholders and building consensus
- Hands-on experience using large language models to solve real operational problems with comfort in prompt design and output evaluation
- Familiarity with automation and integration tools such as N8N, Zapier, and MCP connectors
Qualifications
- Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom, or other customer experience enablement platforms
- Experience supporting product-led growth teams or strategies
- Experience in high-growth, startup-like environments
Core Skills
Benefits
- Unlimited time off
- Choice of employer-paid health insurance plans
- Dental and vision insurance at low premiums
- Generous stock options vested over four years
- 401k match
- Monthly wellness stipend
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote with the flexibility of working from home.
What is the employment type?
The position is full-time.
What salary is offered for this role?
The salary is not stated in the job posting.
What experience is required to apply?
Applicants need two to four years of experience in a customer experience, revenue operations, or go-to-market operations role, preferably in software as a service, along with Salesforce administration experience and familiarity with large language models.
Sample Interview Questions
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