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PresenceCustomer Experience Specialist
Presence seeks a Customer Experience Specialist to manage a portfolio of school and district partners, ensuring that software solutions effectively serve their needs. Presence is a…
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About this role
Customer Experience Specialist at Presence is a full-time role. Work arrangement: Remote. Location: Applicants in United States only. No salary is shown in this listing. It was posted on Oct 1, 2026. This listing is paused and not taking applications at the moment.
Job Description
Presence seeks a Customer Experience Specialist to manage a portfolio of school and district partners, ensuring that software solutions effectively serve their needs. Presence is a provider of teletherapy technology connecting pediatric specialists with K-12 school districts throughout the United States. In this full-time role, the professional will operate independently while reporting to the Manager of Customer Experience.
The position suits an experienced customer-facing professional who can guide users through onboarding, drive product adoption, and serve as a strategic advisor across the entire customer lifecycle. Responsibilities include defining success plans, tracking key health metrics, and collaborating with cross-functional teams such as Sales, Implementation, and Analytics. Team members must remain available on camera during core working hours from Monday through Friday between 12:00 p.m. and 5:00 p.m. Eastern Time, with standard business hours operating from 9:00 a.m. to 6:00 p.m. in the local time zone. Up to ten percent travel may be necessary for departmental offsites, team gatherings, or industry events.
Total compensation includes a base salary range of $65,000 to $75,000 per year, determined by qualifications and experience. The company provides a comprehensive package featuring medical, dental, and vision coverage, a 401(k) plan with a discretionary match, paid time off, and professional development opportunities. Applicants must be authorized to work in the United States without company-provided visa sponsorship.
Responsibilities
- Manage a portfolio of school and district partners as a strategic advisor throughout the customer lifecycle
- Lead customer onboarding and product training tailored to specific user goals and workflows
- Create success plans connecting software utilization to defined outcomes and value measurements
- Gather insights from educational partners to inform product development and increase platform adoption
- Develop and monitor performance metrics covering customer health, retention, and operational efficiency
- Partner closely with Implementation, Sales, and Analytics departments
Requirements
- At least three years of experience in customer success, implementation, account management, or a consultative customer-facing role
- Availability on camera during core working hours from Monday through Friday between 12:00 p.m. and 5:00 p.m. Eastern Time
- Capacity for up to ten percent travel for in-person meetings, team gatherings, or events
- Authorization to work in the United States without visa sponsorship
Qualifications
- Background in software as a service or educational technology
Core Skills
Benefits
- Annual base salary range between $65,000 and $75,000
- Medical insurance with a High Deductible Plan and HSA contribution
- Dental and vision coverage
- Retirement savings plan with a discretionary company match
- Flexible paid time off for salaried team members
- Five hundred dollar home office stipend
- Company-paid life insurance, AD&D, employee assistance program, and disability benefits
- Wellness program access through Headspace, Peloton, and One Medical
- Paid parental and caregiving leave
- Scholarship opportunities for professional development
- Volunteer time off and donation matching
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Experience Specialist role?
The annual base salary range for this position is between $65,000 and $75,000, determined by job-related skills, experience, qualifications, and market conditions.
What are the working hours and remote expectations?
Standard business hours are from 9:00 a.m. to 6:00 p.m. in your local time zone. All employees must be available on camera during core working hours from Monday through Friday, 12:00 p.m. to 5:00 p.m. Eastern Time.
Is travel required for this position?
Yes, up to ten percent travel may be required for departmental offsites, team gatherings, and school or industry events.
Does Presence offer visa sponsorship for this job?
No, Presence is unable to provide visa sponsorship for this position. Candidates must be authorized to work in the United States without sponsorship now or in the future.
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