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CleanChoice EnergyCustomer Experience Specialist
CleanChoice Energy seeks a Customer Experience Specialist for a full-time, nonexempt position working 40 hours per week. This role is entirely remote. The hourly pay rate…
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About This Role
CleanChoice Energy seeks a Customer Experience Specialist for a full-time, nonexempt position working 40 hours per week. This role is entirely remote. The hourly pay rate ranges from $20 to $25, and the position includes a robust benefits package. The person in this role reports directly to the Customer Experience Supervisor and does not manage any direct reports. CleanChoice Energy operates as a national renewable energy enterprise dedicated to shifting…
Job Description
CleanChoice Energy seeks a Customer Experience Specialist for a full-time, nonexempt position working 40 hours per week. This role is entirely remote. The hourly pay rate ranges from $20 to $25, and the position includes a robust benefits package. The person in this role reports directly to the Customer Experience Supervisor and does not manage any direct reports.
CleanChoice Energy operates as a national renewable energy enterprise dedicated to shifting residences and commercial operations toward 100% pollution-free renewable power, aiming to combat climate change and deliver clean air. The ideal candidate possesses an optimistic, patient, empathetic, and professional demeanor, demonstrating a strong commitment to solving problems during every client interaction.
The person filling this position acts as the primary company voice handling customer service and sales inquiries. Daily duties involve delivering prompt assistance via phone, email, chat, or in-person channels to achieve first-call resolution, investigating and resolving concerns, maintaining accurate transaction records in the CRM system, educating clients on offerings, and upholding professional quality standards.
Responsibilities
- Deliver timely and polite assistance through phone, email, chat, or in-person channels to achieve first-call resolution
- Examine and resolve client inquiries and problems efficiently
- Maintain complete and precise records of interactions and transactions inside the CRM platform
- Inform clients regarding product attributes, advantages, and optimal usage methods
- Verify that every client interaction meets or surpasses organizational benchmarks for quality and professionalism
Requirements
- Work 40 hours per week in a 100% remote setting
- Possess exceptional verbal and written communication abilities
- Demonstrate strong critical-thinking and problem-solving skills
- Exhibit patience and empathy when addressing client questions or grievances
- Demonstrate proficiency in overcoming objections
- Utilize Salesforce and alternative customer support software effectively
- Display solid organizational skills and attention to detail
Qualifications
- Hold a High School Diploma or bachelor's degree
- Bring previous customer service experience
- Speak both English and Spanish
Core Skills
Benefits
- Robust benefits package
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is 100% remote.
What is the salary for this role?
The position offers an hourly pay rate ranging from $20 to $25.
What are the working hours?
This is a full-time role requiring 40 hours per week.
What education is required?
A High School Diploma or bachelor's degree is preferred.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.