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TurtlesCustomer Happiness Advocate (Remote - Canada)
Turtles, a high-growth technology company with headquarters in Finland, is hiring a Customer Happiness Advocate for a remote position in Canada. This role is part of…
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About This Role
Turtles, a high-growth technology company with headquarters in Finland, is hiring a Customer Happiness Advocate for a remote position in Canada. This role is part of a small team dedicated to prioritizing customers. The position involves a five-day work schedule per week with shifts spanning Monday through Sunday, including evening hours. Customer support operates around the clock, accommodating evening and weekend availability. New hires begin with a two-week remote training…
Job Description
Turtles, a high-growth technology company with headquarters in Finland, is hiring a Customer Happiness Advocate for a remote position in Canada. This role is part of a small team dedicated to prioritizing customers. The position involves a five-day work schedule per week with shifts spanning Monday through Sunday, including evening hours. Customer support operates around the clock, accommodating evening and weekend availability.
New hires begin with a two-week remote training program, after which remote work is available. The role requires handling customer inquiries via telephone, email, and simultaneous chat channels while documenting tickets. Ideal candidates are highly motivated individuals capable of working independently to meet deadlines and expectations.
Responsibilities
- Stick to a daily routine combining phone calls, emails, and simultaneous chat interactions
- Interact personally with customers to diagnose issues, offer assistance, and ensure shopping success
- Deliver high-quality, real-time service and go above and beyond for buyers
- Complete documentation after resolving each customer ticket
- Provide needs-based solutions rather than pushy sales
- Evaluate past interactions independently to own personal development
Requirements
- Hold a valid work permit from Canada, Finland, Spain, or the United Kingdom
- Demonstrate modern computer literacy including multitasking across G-Suite, presentation software, Slack, and Zoom
- Possess fluent professional English proficiency
- Type a minimum of 50 words per minute
- Exhibit excellent written and verbal communication skills
- Multitask effectively in a fast-paced environment
Qualifications
- Experience with CRM platforms such as Intercom or Zendesk
- Experience using text expander software
- Experience using an MMO gaming mouse for productivity
- Ability to learn new software applications
Core Skills
Benefits
- Starting monthly salary of 3875 CAD with additional pay for Sunday shifts
- Four weeks of paid vacation annually
- Private health insurance
- Home office setup upgrades provided by the employer
- Kindle with an unlimited budget for business books
- Annual team offsites with past locations in Malta and Las Vegas
- Pizza parties delivered to your door at least on every Friday the 13th and more frequently
- Gifts celebrating the work hard and play hard culture
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, after a two-week remote training period, the opportunity to work remotely is available for candidates in Canada, Finland, Spain, or the UK.
What is the salary for the Customer Happiness Advocate?
The starting salary is 3875 CAD per month, plus extra pay for Sunday shifts.
What are the working hours for this role?
This is a 5 day per week position with shifts that may occur Monday through Sunday and can include evening work.
What work permits are accepted for this job?
Applicants must possess a work permit from Canada, Finland, Spain, or the UK.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.