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HostawayCustomer Onboarding Specialist - 100% Remote - LATAM
Hostaway is seeking a Customer Onboarding Specialist to join the LATAM team on a 100% remote basis. Candidates must be physically located within LATAM. Hostaway operates…
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About This Role
Hostaway is seeking a Customer Onboarding Specialist to join the LATAM team on a 100% remote basis. Candidates must be physically located within LATAM. Hostaway operates as an AI-powered, profitable vacation rental management platform serving over 20,000 property managers globally. In this role, the selected professional will guide new clients through the early stages of their journey, ensuring a smooth transition onto the platform and setting them up for long-term…
Job Description
Hostaway is seeking a Customer Onboarding Specialist to join the LATAM team on a 100% remote basis. Candidates must be physically located within LATAM. Hostaway operates as an AI-powered, profitable vacation rental management platform serving over 20,000 property managers globally. In this role, the selected professional will guide new clients through the early stages of their journey, ensuring a smooth transition onto the platform and setting them up for long-term success from day one.
This position involves driving customer engagement, mastering all Hostaway products, and establishing effective onboarding pathways. The individual will act as the primary contact for new users, deliver tailored product training, and craft customized educational resources in both Spanish and English. Additionally, the specialist will collaborate closely with the sales and customer success teams to refine processes, analyze feedback metrics, and resolve any client issues promptly.
Responsibilities
- Execute structured onboarding procedures for incoming clients to guarantee a seamless transition onto the platform.
- Lead personalized product training sessions and demonstrations tailored to the distinct needs of each user.
- Design specialized onboarding resources and materials in both Spanish and English.
- Maintain consistent and proactive communication with clients throughout the entire onboarding phase.
- Partner with sales and customer success divisions to identify areas for boosting client satisfaction.
- Track and analyze onboarding performance metrics and client feedback to drive ongoing enhancements.
- Act as the main point of contact for new users during onboarding to quickly address and resolve questions or issues.
Requirements
- Possess one to three years of professional background in customer success or customer onboarding within the SaaS sector.
- Demonstrate fluent proficiency in both English and Spanish for communication purposes.
- Manage multiple onboarding projects simultaneously with high attention to detail.
- Apply interpersonal and communication skills to create a positive initial client impression.
- Adapt swiftly to new technologies in a fast-paced setting.
- Utilize critical thinking and problem-solving abilities.
Qualifications
- Proficiency in additional languages beyond English and Spanish is considered a plus.
Core Skills
Benefits
- Competitive pay determined by market rates in the applicant's home country.
- 100% remote work arrangement from any location within the candidate's country of residence.
- Stock options for all employees in the growing and profitable business.
- Values-driven leadership approach applied to strategic decisions.
- Professional growth opportunities and career advancement pathways.
- Annual paid leave aligned with local norms and contract regulations.
- Geographic-specific benefits such as health insurance or pensions depending on country customs.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this is a 100% remote position, though applicants must be physically based within LATAM to collaborate with their team.
What experience is required for this role?
Candidates must have between one and three years of experience in customer onboarding or customer success roles within the SaaS industry.
What languages do I need to speak?
Fluent proficiency in both English and Spanish is mandatory. Knowing any additional languages is considered a plus.
Does the posting specify the salary?
The posting does not specify an exact salary amount, but notes that competitive compensation is offered based on market rates in the applicant's country.
How will I know if my application has been reviewed?
Applicants will receive an email from the Talent Acquisition team after their submission has been evaluated alongside other candidate qualifications.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.