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Flag TheoryCustomer Onboarding Specialist for Company Incorporations (Full Time)
Flag Theory is seeking a full-time Customer Onboarding Specialist to manage the post-sale client journey for multi-jurisdictional company incorporations. In this remote position, the specialist will…
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About This Role
Flag Theory is seeking a full-time Customer Onboarding Specialist to manage the post-sale client journey for multi-jurisdictional company incorporations. In this remote position, the specialist will oversee the client experience, guide customers through documentation and KYC protocols, and troubleshoot issues swiftly. This role involves partnering with external vendors to guarantee accurate and timely service, updating standard operating procedures, and finding solutions to streamline client satisfaction. The ideal professional brings strong…
Job Description
Flag Theory is seeking a full-time Customer Onboarding Specialist to manage the post-sale client journey for multi-jurisdictional company incorporations. In this remote position, the specialist will oversee the client experience, guide customers through documentation and KYC protocols, and troubleshoot issues swiftly.
This role involves partnering with external vendors to guarantee accurate and timely service, updating standard operating procedures, and finding solutions to streamline client satisfaction. The ideal professional brings strong organizational capabilities, analytical thinking, and a client-focused approach to a decentralized work environment.
Flag Theory operates as a fully remote organization, offering a flexible schedule and location independence within specific European time zones. Candidates will have the opportunity to earn performance-based compensation while working alongside an internationally distributed team.
Responsibilities
- Manage the post-sale customer journey for company incorporation services across multiple jurisdictions
- Assist clients with KYC and jurisdiction-specific documentation requirements
- Communicate promptly and clearly through email and phone channels to resolve issues
- Partner with external vendors to guarantee timely and accurate service delivery
- Update and maintain standard operating procedures for onboarding and incorporation workflows
- Analyze friction points and implement enhancements to improve client satisfaction and response rates
- Comply with internal quality controls and jurisdictional regulatory standards
Requirements
- Minimum of two years of practical experience in company incorporation or corporate services
- Demonstrated knowledge of compliance protocols and KYC processes
- Strong organizational abilities with the capacity to prioritize multiple onboarding tracks
- Fluency in written and spoken English with clear communication skills under pressure
- High level of empathy, client orientation, and critical thinking
- At least two years of successful remote work experience
- Proficiency using Google Workspace applications including Docs, Sheets, Calendar, and Drive
- Reside within a European time zone ranging from UTC to UTC+3
Qualifications
- Experience managing KYC for international bank account setups or complex incorporations
- Multilingual abilities relevant to an international clientele
- Familiarity with CRM platforms or client ticketing systems
Core Skills
Benefits
- Work from anywhere with a flexible schedule as part of a fully remote team
- Compensation determined by experience level paired with regular performance reviews
- Twenty paid vacation days annually
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Flag Theory operates as a fully remote team and permits working from anywhere within European time zones from UTC to UTC+3.
What is the employment type?
This is a full-time position offering a flexible schedule and twenty paid vacation days per year.
What experience is required for this role?
Applicants must have at least two years of hands-on experience in corporate services or company incorporation, plus a minimum of two years of successful remote work experience.
Does the posting specify the salary?
The posting does not specify an exact salary amount, stating only that compensation is based on experience with regular performance reviews.
Sample Interview Questions
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