Remote opportunity at
ReWorks SolutionsCustomer Onboarding & Success Specialist
ReWorks Solutions operates a growing technology platform that connects Applied Behaviour Analysis providers with Registered Behavior Technicians to fulfill staffing needs. The company seeks a Customer…
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About This Role
ReWorks Solutions operates a growing technology platform that connects Applied Behaviour Analysis providers with Registered Behavior Technicians to fulfill staffing needs. The company seeks a Customer Onboarding & Success Specialist to manage the user setup process, assist new participants, and ensure platform requirements are met. This remote, full-time role serves as the main point of contact for users needing guidance, follow-ups, or assistance with profile completion. This hands-on, customer-facing position…
Job Description
ReWorks Solutions operates a growing technology platform that connects Applied Behaviour Analysis providers with Registered Behavior Technicians to fulfill staffing needs. The company seeks a Customer Onboarding & Success Specialist to manage the user setup process, assist new participants, and ensure platform requirements are met. This remote, full-time role serves as the main point of contact for users needing guidance, follow-ups, or assistance with profile completion.
This hands-on, customer-facing position suits an organised professional who enjoys relationship-building and process management. The chosen candidate will guide ABA providers through portal setup, assist RBTs with mobile app registration, monitor onboarding progression, and maintain accurate CRM records. Responsibilities also include answering routine platform questions, identifying technical issues for escalation, and collaborating with the team to enhance user experience.
Ideal candidates possess strong interpersonal skills, excellent follow-through, and prior customer service or onboarding experience. While advanced technical expertise is unnecessary, strong communication capabilities and comfort with phone, email, and messaging platforms are essential. This opportunity allows a dependable, people-focused specialist to support a developing platform and help shape internal expansion processes.
Responsibilities
- Guide ABA providers through platform setup and onboarding
- Assist Registered Behavior Technicians with mobile app registration and onboarding
- Contact users with incomplete profiles or missing information to keep processes moving
- Answer routine user inquiries regarding the platform and onboarding procedures
- Monitor user onboarding progress and encourage continued platform engagement
- Update CRM records with contact details, communication history, and onboarding stages
- Identify technical platform bugs and escalate them to appropriate team members
Requirements
- Prior experience in customer service, success, client relations, or onboarding
- Clear spoken and written English communication skills with a professional telephone manner
- Strong organisational skills with the ability to manage multiple conversations independently
- Attention to detail when managing user information and follow-up activities
- Comfort using phones, email, messaging platforms, and CRM systems
- Ability to work independently in a remote environment
Qualifications
- Experience supporting healthcare, medical, or ABA-related businesses
- Familiarity with ABA services, RBTs, or healthcare staffing
- Experience onboarding users to a software platform, app, or online portal
- Background working with a growing business or technology-enabled service
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting explicitly states this is a remote role where the specialist works independently while communicating with the wider team.
What is the employment type?
The role is full-time.
What salary does ReWorks Solutions offer for this job?
The salary is not stated in the source posting.
What background is required for this role?
Candidates must have prior experience in customer service, customer success, client relations, onboarding, or a similar customer-facing role, along with strong organizational and communication skills.
Sample Interview Questions
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