Remote opportunity at
RubrikCustomer Resilience Manager - Customer Success (Remote)
Rubrik is looking for a Customer Resilience Manager to join its Customer Success team on a remote basis. In this role, you will act as the…
Career Tools
About This Role
Rubrik is looking for a Customer Resilience Manager to join its Customer Success team on a remote basis. In this role, you will act as the primary point of contact for selected enterprise clients, guiding their complete post-sales lifecycle, maximizing return on investment, and ensuring they achieve their strategic objectives. The position involves serving as a customer advocate, steering product adoption, managing renewals, and leading cross-functional teams to resolve complex…
Job Description
Rubrik is looking for a Customer Resilience Manager to join its Customer Success team on a remote basis. In this role, you will act as the primary point of contact for selected enterprise clients, guiding their complete post-sales lifecycle, maximizing return on investment, and ensuring they achieve their strategic objectives. The position involves serving as a customer advocate, steering product adoption, managing renewals, and leading cross-functional teams to resolve complex technical escalations. You will collaborate closely with sales, engineering, and marketing groups to deliver an exceptional customer experience and maintain account health.
This opportunity is ideal for professionals with extensive background in technical account management or customer success within the technology sector. Candidates must possess strong interpersonal and leadership capabilities, with the talent to communicate effectively with both technical stakeholders and executive leadership. Rubrik operates at the intersection of cyber resilience, data protection, and enterprise AI acceleration through its Rubrik Security Cloud and Agent Cloud platforms. The company maintains an inclusive, merit-based culture focused on equal access to growth and professional excellence.
Responsibilities
- Manage the complete customer lifecycle for key enterprise accounts, covering onboarding, ongoing engagement, and renewals
- Collaborate with clients to build mutual success plans and monitor adoption metrics against defined goals
- Oversee product activation and utilization while proactively closing usage gaps
- Coordinate cross-functional resources across sales, marketing, engineering, and support to resolve issues and drive customer satisfaction
- Handle case escalations, organize virtual teams, and produce root cause analysis documentation
- Deliver performance benchmarks, insights, and recommendations to customer leadership
Requirements
- Over eight years of background in a technical account management or customer success capacity at a technology enterprise
- Proven history of handling escalations and managing global enterprise accounts proactively
- Exceptional presentation, verbal, and written communication abilities tailored for C-level executives and technical stakeholders
- Availability to travel occasionally to customer sites and other locations
- Willingness to work outside standard business hours when necessary
Qualifications
- Bachelor degree in a computer-related field
Core Skills
Benefits
- Base salary within the range of $164,600 to $246,800 USD based on United States location
- Bonus potential
- Equity eligibility
- Standard employee benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote, though occasional travel to customer sites and other locations is required.
What is the salary range for this role?
The United States base salary range is between $164,600 and $246,800 USD, determined by work location, education, experience, and skills.
What benefits are included?
The position is eligible for base salary, bonus potential, equity, and benefits.
What experience is required to apply?
Applicants need eight or more years of experience in a customer success or technical account management role within a technology company.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.