Remote opportunity at
TekmetricCustomer Results Manager II
Tekmetric seeks a Customer Results Manager II to oversee the complete customer lifecycle for single-location auto repair shops during their first six months on the cloud-based…
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About This Role
Tekmetric seeks a Customer Results Manager II to oversee the complete customer lifecycle for single-location auto repair shops during their first six months on the cloud-based software platform. In this remote position, the primary focus centers on guiding clients through account setup, data migration, software training, and activation to ensure high retention and strong product adoption. This role serves as the main point of contact for clients, handling escalations, monitoring…
Job Description
Tekmetric seeks a Customer Results Manager II to oversee the complete customer lifecycle for single-location auto repair shops during their first six months on the cloud-based software platform. In this remote position, the primary focus centers on guiding clients through account setup, data migration, software training, and activation to ensure high retention and strong product adoption.
This role serves as the main point of contact for clients, handling escalations, monitoring software usage, and maintaining accurate progress documentation while collaborating with internal sales, product, and support teams. The ideal candidate thrives in ambiguous situations, takes initiative, possesses strong project management capabilities, and excels at clear communication.
Tekmetric provides cloud-based shop management technology designed to simplify operations for automotive repair businesses. The company follows remote and hybrid work models depending on office proximity, with travel required for periodic team and company offsite gatherings.
Responsibilities
- Manage single-location auto repair shops through the entire onboarding lifecycle from contract signing to go-live
- Lead all client-facing onboarding calls, account setups, data migrations, and hands-on software training sessions
- Monitor user product metrics and encourage best practices to drive system adoption
- Act as the primary contact and escalation point for stalled implementations or unresponsive clients
- Maintain detailed documentation regarding customer activity and onboarding progress
- Partner internally with sales, product, and support departments to resolve client feedback and de-escalate issues
Requirements
- One to two years of professional experience in customer onboarding, customer success, or other customer-facing functions
- Demonstrated ability to manage concurrent client onboarding timelines, track milestones, and drive adoption independently
- Strong verbal communication skills to lead client calls and explain complex details simply and clearly
- Strong time-management skills to prioritize tasks and maintain lifecycle documentation
- Confidence and adaptability when working through ambiguity or change
- Willingness to travel for team and company-wide offsite events several times a year
Qualifications
- Bachelor degree preferred
- Familiarity with CRM software such as Salesforce
- Prior knowledge or experience within the automotive industry
Core Skills
Benefits
- Competitive base salary
- Flexible PTO with no set day limits
- Paid maternity, parental bonding, and medical leave
- Comprehensive health benefits including medical, dental, vision, and prescription coverage with 100% of employee-only premiums and 50% of family costs covered
- Free and confidential mental health counseling through BetterHelp
- 401(k) retirement savings plan featuring a 100% employer match up to six percent
- Flexible Spending Accounts and Health Savings Accounts
- Life and accidental death and dismemberment insurance
- Monthly stipend of up to sixty dollars toward fitness, mental health, or wellness needs
- Home office setup bonus of three hundred dollars after completing one year of service
- Support for continuing education and professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a remote role, though travel is required several times a year for company and team offsite gatherings.
What is the salary for the Customer Results Manager II role?
The source posting does not specify the salary for this position.
What experience is required to apply?
Candidates must have one to two years of experience in customer onboarding, customer success, or another customer-facing role, along with proven project management, organization, and communication skills.
What employment type is this role?
The posting specifies that this is a full-time position.
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