On-site opportunity at
LalamoveCustomer Service Associate 客戶服務專員
This full-time Customer Service Associate role handles questions from Lalamove customers and drivers by chat, email and phone. The work includes handling complaints under standard procedures,…
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About This Role
This full-time Customer Service Associate role handles questions from Lalamove customers and drivers by chat, email and phone. The work includes handling complaints under standard procedures, passing feedback to the relevant teams, entering interaction records accurately and escalating complex cases to senior staff. The role suits an optimistic, patient person with good emotional control. Recent graduates and people without experience are welcome, and training is provided.
Job Description
This full-time Customer Service Associate role handles questions from Lalamove customers and drivers by chat, email and phone. The work includes handling complaints under standard procedures, passing feedback to the relevant teams, entering interaction records accurately and escalating complex cases to senior staff.
The role suits an optimistic, patient person with good emotional control. Recent graduates and people without experience are welcome, and training is provided.
Responsibilities
- Handle customer and driver requests through chat, email and phone
- Process complaints and questions following standard procedures
- Enter interaction details and data accurately into the system
- Escalate complex cases to senior team members or supervisors
Requirements
- Positive, enthusiastic and courteous attitude
- Good emotional management and problem-solving skills
- Available for weekend and public holiday shifts between 08:00 and 21:00
Qualifications
- Recent graduates and candidates without experience are welcome
- Training and support are provided
Core Skills
Benefits
- Monthly salary of NT$31,000 to NT$35,000, set according to ability
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Are experienced candidates required?
No. The posting welcomes recent graduates and candidates without experience, and says training is provided.
What are the shift hours?
The posting lists shifts between 08:00 and 21:00 on weekends and public holidays, with no night shifts and one hour of break per eight-hour day.
What is the pay?
The posting states a monthly salary of NT$31,000 to NT$35,000, set according to ability.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.