Opportunity at
Fresh PrintsCustomer Service Associate
Fresh Prints, a custom apparel startup located in New York, is hiring a Customer Service Associate to support the supply-chain and logistics team of a multi-million…
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About This Role
Fresh Prints, a custom apparel startup located in New York, is hiring a Customer Service Associate to support the supply-chain and logistics team of a multi-million dollar business. The company partners with student entrepreneurs by supplying working capital, training, and support to help them establish campus businesses. In this on-site role, the associate manages client inquiries across phone, email, text, and chat while upholding company standards and productivity benchmarks. This…
Job Description
Fresh Prints, a custom apparel startup located in New York, is hiring a Customer Service Associate to support the supply-chain and logistics team of a multi-million dollar business. The company partners with student entrepreneurs by supplying working capital, training, and support to help them establish campus businesses. In this on-site role, the associate manages client inquiries across phone, email, text, and chat while upholding company standards and productivity benchmarks.
This position requires individuals capable of thriving in a metrics-driven, fast-paced environment where managing multiple simultaneous conversations and maintaining precise documentation are essential. The selected candidate will collaborate alongside departments such as Operations, Sales, and Production to address client needs effectively.
Responsibilities
- Answer client questions promptly through email, text, chat, and phone channels
- Resolve issues accurately while following company standards and guidelines
- Log detailed records within internal platforms and support tickets
- Manage end-to-end conversation ownership, including necessary follow-ups
- Meet specific performance targets relating to quality assurance, response speed, and ticket volume
- Partner with Sales, Operations, and Production teams to address client requirements
- Spot recurring operational inefficiencies and suggest process improvements
Requirements
- Minimum of 1.5 years working in client services, customer support, or related client-facing roles
- Ability to operate effectively in a fast-paced environment driven by metrics
- Strong written communication skills to maintain professional brand voice
- Verbal communication, problem-solving, and critical thinking capabilities
- Organizational skills with high attention to detail
- Competency in navigating systems like CRMs, spreadsheets, and ticketing tools
- Capacity to handle multiple chats or conversations concurrently
- Ability to work independently and know when to escalate issues
Core Skills
Benefits
- Paid sabbatical of 2 months available to eligible employees
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Customer Service Associate position?
The monthly base salary ranges from $550 to $700, depending on the candidate's level of experience.
What are the working hours for this role?
Following the training period, regular working hours are from 5:00 AM to 2:00 PM Philippine Time, Monday through Friday. The initial 1 to 2 months of training take place from 9:00 PM to 6:00 AM Philippine Time, Monday through Friday.
What experience is required to apply?
Applicants must have at least 1.5 years of experience in customer support, client services, or a similar customer-facing role.
Does Fresh Prints charge any fees during the hiring process?
No, Fresh Prints never charges any money during the hiring process.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.