Remote opportunity at
Neogen CorporationCustomer Service Rep I
Neogen Corporation, a food safety products and solutions leader based in Lansing, Michigan, operates within the food supply protection sector by providing animal healthcare products and…
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About This Role
Neogen Corporation, a food safety products and solutions leader based in Lansing, Michigan, operates within the food supply protection sector by providing animal healthcare products and food safety diagnostics. The company is hiring a remote Customer Service Rep I to join its food safety diagnostic division on a full-time basis. This position centers on consultative relationship building, handling inquiries, and assisting both internal and external clients with questions, orders, and…
Job Description
Neogen Corporation, a food safety products and solutions leader based in Lansing, Michigan, operates within the food supply protection sector by providing animal healthcare products and food safety diagnostics. The company is hiring a remote Customer Service Rep I to join its food safety diagnostic division on a full-time basis. This position centers on consultative relationship building, handling inquiries, and assisting both internal and external clients with questions, orders, and account issues.
This role suits self-motivated individuals with strong multi-tasking skills, a sense of urgency, and solid verbal and written communication abilities. The chosen candidate will manage incoming calls, process orders across multiple channels, track shipments, coordinate with internal departments such as Sales and Purchasing, and maintain documentation. Comprehensive training on internal processes and systems is provided by Neogen Corporation.
Responsibilities
- Manage inbound customer phone calls and place outbound calls regarding order status, order-entry difficulties, and general client needs
- Process and enter customer orders received via phone, fax, and email utilizing CRM and Solomon platforms
- Handle Visa, MasterCard, and American Express transactions according to company guidelines
- Send order confirmations to buyers through email or fax and track shipments as necessary
- Log merchandise, equipment, and loaner complaints into the appropriate CMS software
- Guide customers through setting up eCommerce accounts and maintain purchase order paperwork on designated shared drives
- Review reports on open orders to pinpoint shipments needing confirmation or follow-up
- Collaborate with Sales representatives to handle quotes, transform approved quotes into actual orders, and supply invoice copies
- Identify opportunities to support or expand customer orders using product knowledge and participate in assigned sales campaigns
- Provide phone and email coverage, cross-train within the department, and update training documentation
- Collaborate with Purchasing, Planning, Shipping, and Accounts Receivable to resolve inventory, order discrepancies, and account balance issues
- Engage in special projects, maintain regular attendance, and work adjusted hours when business needs demand
Requirements
- High school diploma or GED
- One or more years of experience in customer service, order processing, administrative support, or a related area
- Proficiency in Microsoft Word and Excel
- Capability to accurately input and maintain information within computer-based systems
- Clear and professional communication skills via phone and email
- Ability to read and interpret written procedures, instructions, and standard business documents
- Skill in organizing work, handling multiple priorities, and meeting deadlines
- Ability to collaborate effectively with cross-functional teams and customers
Qualifications
- Associate or bachelor's degree
- Prior experience working in an order-entry or customer service environment
- Familiarity with CRM, ERP, or order-management systems
- Experience using Solomon or comparable ERP software
- Background in handling customer payments, purchase orders, invoices, or transactions
- Ability to type accurately at 50 to 60 words per minute
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job is listed as remote.
What is the employment type for this role?
The role is full-time.
What is the salary for the Customer Service Rep I position?
The salary is not stated in the job posting.
What educational background is required?
A high school diploma or GED is required as a basic qualification, while an associate or bachelor's degree is listed as a preferred qualification.
Sample Interview Questions
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